Österreichische Gesundheitskasse - Hanusch-Krankenhaus

Unfortunately, I had my worst medical experience at the orthopedic clinic of the Hanusch hospital. After months of intense growing pain in both my wrists and with the results of some exams, I was "forwarded" to them by my wgkk doctor because I was supposed to get the best treatment there..which made my heart full of hope. My appointment would take place only 2,5 months ahead. Considering that I was in a lot of pain I asked if I could be notified in case someone cancelled an appointment previous to mine, then I was informed that it wasn't possible but that I could call and ask about openings. Please note that when I speak, one can easily notice that German is not my mother tongue, however, I tend to communicate in that language, since that's the national language and most of the time it works just fine. The thing is: apparently they got "annoyed" that I was calling and asking about an earlier free appointment & I honestly have no idea if such information was meant as a joke, since it's very mean and low to make fun of one's lack of health. Anyways, at some point I had a very rude woman screaming at me over the phone saying that I was making a terror by calling and that I should just wait. I said I was just doing what I was told and that in the meantime the pain had increased in a way that I was unable to do daily activities. Disregarding my helplessness, she basically said there was nothing she could do and the appointment was in "just" 3 weeks now.. Well, after the whole long waiting time I was in an appointment for 5 minutes & was supposed to take another exam. I had to wait 2 more months for the 2nd appointment, nevertheless, I thought it was still ok since - despite the every day increasing pain and difficulties I was having - it was some kind of progress. On 17h December 2019, the day I will never forget, I went to the 2nd appointment where the doctor of the day simply said my case wasn't fit for surgery & that I should simply stop working because my hands would NEVER be well again. He asked what I wanted from him; I said a solution, a treatment. He then said he had given me the medical solution but he couldn't do anything if I couldn't accept the social effect of that. That I just should work with something that I did not need to use my hands; and that I should leave and not come back to this hospital because there was nothing that they could do for me. I was totally heartbroken after this appointment. I could never imagine such behavior from a doctor and I would feel ashamed if I was a doctor and I couldn't do anything for a patient. What would be my knowledge then? A friend once meant that maybe some of the "annoyed" staff might have made some kind of mark on my hospital file and that was the reason for the DENIAL of real medical treatment, which every being should be entitled to - fact that maybe that hospital staff simply disregard. It was a very traumatic experience and I'm only writing it now bc I'm still processing this whole thing, but I needed to let people know about it. Regarding my hands, it's a work in progress. I went to a private doctor who gave me a *treatment* & I've been having true improvement and I can see a light at the end of the tunnel. However, it could & should have been through my insurance if the hospital staff had provided me with a proper treatment. I hope this text reaches the team of that hospital clinic and makes them aware of how unprofessional they were and the amount of pain & the monetary loss that they caused me. Plus, if one is not able to feel empathy when working in a hospital surrounded by human beings that are in some sort of distress, then one should really reconsider its qualities and flaws. I thought about this situation over&over again & I simply cannot find any excuse that justifies the way I was mistreated there. There's no reason good enough to neglect a person, and especially a person who *pays* for that service, then I think something really wrong is going on and that it should be fixed. I just hope no one else has to experience such an awful situation as mine.

Wonderful people.... didn’t know what to expect but my experience has been positive. A very very long wait though. Was in Augen Ambulaz

Don't go to the gynecologist ambulanz. The woman in charge of the departament is rude. Forgot her name because I didn't want to know anything more about her, I tried to forget about the horrible experience. I was bleeding for 4 weeks non-stop and was experiencing a lot of strong pain after getting the DIU preservative and I went to get it removed there. But this woman didn't want to remove it from my body, she insisted that the DIU was fine and that wasn't the reason why I was feeling pain. I asked what was the reason then for my strong pain and she told me they didn't know and that I should go see a psychiatrist. I busted to tears because the ambulance brought me there and they couldn't help me. I insisted to get the DIU removed and when this woman finally accepted the next day my pain was gone. Also, I want to add that when she treated me she didn't closed the door behind her, people were passing by looking at me sitting with my open legs, she didn't even put a curtain or gave me a gown, she just told me get my jeans removed and sit and open the legs while everybody could look at me. And after getting the DIU removed, she went outside to the waiting room with the container where she was putting the tissues she was using to clean me down there which where completely covered in blood and where she put the DIU to show the whole container to my companion saying she wanted to show him the DIU. I felt all this was a disrespect, you don't go around showing bloody scenarios of your patients to the companions which are waiting outside. It's not ethical. And you should not tell your patients to see a psychiatrist just when you don't want to do your job. What kind of hospital is this. I was brought there by the ambulance on 04.10.2017. It was my third time there and I was always mistreated, I sweared to never go back again.

Very good hospital. We usually visited the orthopedic part. They were always very professional.

Ambulance Ortopädie/Traumatologie If you want get experienced of indifference, inhumanity and feel yourself as humiliated idiot you're welcome! Absolutely not professional and incompetent. Unfortunately I was twice. They TWICE made a mistake with diagnosis. First time ambulance car brought me after I was hit by the car. They made roentgen and said I'm ok and can go to home. I had awful headache and they didn't give me even painkillers. I had to ask twice. After a while I got serious problem with my neck and migraine and now need to take a long therapy. Just because my cervical vertebrae was dislocated! And they didn't check it and ignore my symptoms!!! They just don't want do their job! Second time I was there by finger injury. I expected see other team. It was other team but the same bad. I can't feel and move the last falange of my finger anymore. And Dr looked at me and say "go to home you're ok". I never felt myself so stupid! I had to ask THREE TIMES for help before he just propose me make gypsum for a week.... I was by normal hospital next day and Dr. there said I need bandage and more examinations asap because they find splinter inside and likely I need operation because my tendon is raped. How is it possible say to me "you're ok go to home" if MY TENDON NOT EXIST ANYMORE AND I CAN'T MOVE MY FINGER?