Color Drack GmbH & Co KG

I don't know what kind of magic they are using but I sent a particularly brutal photo (in terms of saturated colors) to four different labs (13x18 matte print) and Color Drack was the ONLY one where it was rendered well. All of the others showed clipping in the highlights. In fact, I spoke to one of the other labs and based on their suggestion, I manually converted to the profile of their machine in Photoshop, trying two different conversion settings. One of them was a bit better than the original attempt but still paled in comparison to Color Drack's print. I'd really like to know more about how they're doing this, unfortunately, their customer support is not as excellent as their print quality. I tried talking to them about paper once but on the phone, I was asked to write an email. And when via email, I congratulated their color accuracy but slightly criticized the choice of paper (which is by far the coarsest out of all the labs and swallows details a bit), I never got another response about why they chose that kind of paper, whether they are thinking of switching to another one anyway, etc. It seems to me that they're clearly aiming to capture the mass market, not professionals. Hence, labs geared more towards (semi-)professionals have better customer service, will discuss technical things with you and offer more options. But... to me, what matters in the end is the color accuracy. And Color Drack leaves all others absolutely in the dust in that regard, so I will always recommend them before any other and won't reduce my rating just because of the customer service and coarse paper.

okay!

Simple design of all products. Great results. Lots of choice and fast delivery. I can only recommend. Thanks for such a possibility

Big disappointment! Wanted to support the domestic economy - but not that way. Have created and commissioned a photo book (3 copies). Since I edited the pictures with their own software (DFS) (cutouts, brightness, partly color matching), I ordered the work "without automatic correction". The result was terrifying - a yellow-red stitch that knocks out your eyes. I returned the books as suggested by CD. At the same time I emailed screenshots from the DFS software to compare how the book pages looked on my windows-calibrated screen. Information CD: you get no better result, either with or without auto-correction. I should recreate the book. Because of the uncertain outcome (I suspected a software error, because I had also discovered another one in the meantime), I refused and wanted the money and postage back. CD initially wanted to give me 50% off and only promised the full price after the protest. I have not yet received the money because CD suddenly claims that you have no contract with the laboratory, but with the pick-up station (in my case, the Bildermacher company). It is also claimed that my pictures are defective (according to the software they were ok except for one thing). And finally, the "house lawyer" advised me against a rating in the www. Anyway, CD kept the photo books, apparently I am sitting on the return postage. I wouldn't call it serious and customer-oriented ...

High quality and affordable prices.