Hartlauer

Quiet atmosphere and very nice staff with competent advice

How can you be so unfriendly to customers. On November 13th, 2020 I bought the Iphone 12 Pro free without a contract for € 1,159.00. When I asked if it would be there by Christmas (lockdown where the Hartlauer is not closed but opened) I was grinned cheekily and was told 3-4 working days .. (I asked because with my Iphone X I also got the answer and I have also waited 9 weeks for it) Well now I have waited 8 weeks for it, there was not a single call that someone was sorry or even a call that it is not there or coming. You were never called back! Now you don't get a percentage on the price or anything else to meet you, on the contrary you are very unfriendly as if you shouldn't be in line. Then the responsible Mr. Sonnleiter went on who said yes on the phone yes we let go and what comes up because of the long waiting time can always be denied, is not there and does not call back! The insurance cannot be changed because you have to cancel it beforehand so that all 3 things are then insured. (I have already insured the Iphone X and the Apple Watch 5) Which of course can take 14 days .. where then 3 devices Iphone X, Apple Watch 5 and Iphone 12 Pro, although 2 of them are already insured, hang in the air without insurance. These 3 devices are all freely purchased without a contract so you know what its value or it also shows that I like to WAS at Hartlauer in Rohrbach !!!!! I never cared about percentages or anything because I bought everything for free, but a nice call while waiting with "We are sorry for the delay" would have changed everything instead. Apparently you don't need customers at Hartlauer in Rohrbach!

We should get the new Drei Neo for free on January 30th, 2020. We were there and now it is said that the internet does not work. Then we should pay 90 € to take it with us, although we were told almost a month ago that we would get the wifi free on 30.01.2020. I'm very upset right now.

Other customers are preferred Not good staff

Very good OPERATION, very friendly