Map
Detailed Information
- Place Types Spa
- Address Praterstrasse 1 im 5.Stock des SO/ Vienna Hotels, 1020 Wien, Austria
- Coordinate 48.212716,16.380118
- Website https://so-vienna.com/wellness
- Rating 4.2
- Compound Code 697J+32 Vienna, Austria
Openning hours
- Monday 10:00 AM – 9:00 PM
- Tuesday 10:00 AM – 9:00 PM
- Wednesday 10:00 AM – 9:00 PM
- Thursday 10:00 AM – 9:00 PM
- Friday 10:00 AM – 9:00 PM
- Saturday 10:00 AM – 9:00 PM
- Sunday 10:00 AM – 9:00 PM
Photos
Reviews
very nice possibility for a little break from everyday life! Fitness room with different equipment, sauna, hammam and jacuzzi! Nice relaxing area with great view. Super friendly staff!
I’m afraid they are not up to the needs of a five star hotel. Despite my Shellac reservation, they did not have any Shellac remover and so could not do a Shellac manicure. They claimed this was because they botched my reservation, made several days in advance, which I discussed with them by phone earlier that day.
When I complained that this left me with no recourse to go somewhere else due to the time and day, they asked if I wanted a facial instead.
I got hotel management involved so they finally tried to find me an alternate location. After eating up an hour of my day, they sent me to a distant nail salon that did not have Shellac polish, did not know how to remove Shellac, and had visible hygiene issues.
This spa wasted two hours of my time and left me annoyed. While I was enduring my protracted disappointment, another pair of guests walked out early while complaining and refusing to pay, claiming they were ignored and left waiting for an unreasonable amount of time.
I left two stars rather than one because the staff were sweet: they are just in dire need of better management.
A very Good Hotel, really recomend it. With excellent rooms and a very good breakfast at the 18 top floor. We had a super weekend here.
Staff is great, very polite and professional, but the spa is just bad. There are 2 small and bad turkish saunas, 2 nice jacuzzis, and one finish sauna which isn't even in the same place. Resting area is too warm, couches extremely uncomfortable by shape, just warm water to drink. The view is really nice, also the modern style is nice.
It is obvious that the spa wasn't designed by someone who knows what a good spa is.
Amazing customer service
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