Map
Detailed Information
- Place Types Car rental
- Address Schubertring 9, 1010 Wien, Austria
- Coordinate 48.201992,16.3757189
- Website https://www.europcar.at/de-at/stationen/oesterreich/wien-innens
- Rating 3.6
- Compound Code 692G+Q7 Vienna, Austria
Openning hours
- Monday 8:00 AM – 6:00 PM
- Tuesday 8:00 AM – 4:30 PM
- Wednesday 8:00 AM – 4:30 PM
- Thursday 8:00 AM – 4:30 PM
- Friday 8:00 AM – 6:00 PM
- Saturday 9:00 AM – 12:00 PM
- Sunday 9:00 AM – 12:00 PM
Photos
Reviews
Heads up! Although the cars are decent and the prices look attractive, the company uses tricks to double or tripple the price at the time of the car pick up. Your card may not be accepted (wrong type, etc.) or other things come up... Just be prepared to pay twice the initially booking price. The website and the basic insurance are very poor.
It is like a Ryanair in the car-rental world :) You actually never fly for the price you see first!
The rest of the things - like the drop off procedure and the location are good. The deposit policy is adequate, in my opinion. Damage-cases are arranged via contract anyhow and I think that it's more of a psychological manoeuvre (more responsibility for the car). The employees are polite.
I came to pickup a car today and to my surprise the lady at the front desk didn’t speak English at all. The car also had further scratches than it appeared on the checklist. However, the lady made it very hard for me to add the additional ones, mostly referring to the fact that she doesn’t understand me. Unacceptable for an international company! Additionally, the car was supposed to be a non smoking car, but smelled like someone was smoking in there very much.
The employee on Saturday morning on 10th of October 2020 had a bad mood and was talking very rudely. I don't know if he had a bad day or not but it was unprofessional. No advices, he gave me another category of cars saying that "i have only fiat ciquentcendo and if you like it". For this specific person I can say that he need vacation..
Got the car I ordered. No issues. Smooth rent and return. Only thing to improve: could be nice if there staff knew how to setup the baby seat they rent
All good till the refund of the security deposit process. I was provided with an upgrade a good car. The processing didn't take much time. But it has been around a week that I returned the car and I still have not received the refund of the security deposit amount of around 800 Euros. My queries raised to them have remained unanswered. I really helpless now and do not know what to do to get back this amount. Yes when I delivered the car the person checked and confirmed that everything was OK with the car so cannot understand why the amount has not been returned.
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