Soul Origin Carousel Westfield

used to be such a nice place to go but i guess all the nice people quit or turned to the dark side. they dont tell you that the „vegan“ sandwich is actually vegetarian and has dairy in it either.nthe food is nice but the salads are definitely overpriced, i like the coffee there too and one new (?) girl who is super sweet and friendly.nnstaff is a big negative for me :/

Horrible customer service.nIt's surprising to experience such bad customer service when their are so many food options nearby. Training courses for your management team would go along way in improving customer satisfaction.nSome tipsn- greet customers in a positive mannern- Take the time to listen to the entire order before starting prep/getting the billn- Don't have personnel conversations with fellow team members while taking a customers ordern- Prioritise ordered items so they don't get cold and can be delivered togethern- Practice coffee making skills.n- Give condiments to takeaway ordersn- Don't ignore customers who you just served when they return asking for missed itemsn- Wash hands when switching between taking money and food prep

A couple of things, these guys were super busy so I had to wait. I was getting annoyed but then I got my food and coffee. Worth the wait! I had the falafel wrap and a latte. The wrap was heavenly bliss, super yum. The coffee was good too. So you have to wait but is worth it.

Deliciously made coffees. Big thanks to the gentleman who made our coffees this morning. Definitely recommend AAA+++

Same quality and consistency of salads as the two city locations. Good service and a healthy build-your-own style feed at a reasonable price so no complaints!