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MAS Tax Accountants Gold Coast

Shop 9/492 Christine Ave, Robina QLD 4226, Australia
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Detailed Information
Openning hours
  • Monday Closed
  • Tuesday 10:00 AM – 4:00 PM
  • Wednesday Closed
  • Thursday Closed
  • Friday 10:00 AM – 4:00 PM
  • Saturday Closed
  • Sunday Closed
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MAS Tax Accountants Gold Coast
Reviews
Michelle Hunt (05/18/2021)
Went to this accountant in 2019 to do quite a few years worth of tax... they lodged a couple of them and not the rest, emailed and called constantly but with no response. I waited until tax time 2020... brought up that they hadn’t lodged my previous years and was told they would get onto it ASAP. I’ve just checked ato online and they still haven’t completed the other returns. How long does it take to do a return?nMy husband has also had multiple issues with this company one resulting in a large tax bill.
Nirmal S (01/13/2021)
I completed my tax return and paid for it on the day to find out weeks later that it was not lodged by the accountant. I tried to follow up multiple times via email phone, website contact and Facebook with no response. The phone number has no answer service either. Nearly three weeks following no response I contacted Mas Tax headoffice who confirmed my return was not lodged and they also could not get hold of anyone at the at the Robina office. An accountant from the head office submitted my return on my behalf. Stay away from this unprofessional crew at Robina, the risk and time wasted is not worth it.
Dilly Dally (11/24/2020)
Avoid their services at all costs! I had my tax return done with them almost 2 months ago with a refund due back. I received a notification from the ATO 4 days after my appointment to say the refund had been deposited (it would’ve gone into their Trust account) so it was definitely lodged BUT I still haven’t received my refund! They refuse to answer their phones or return calls. Very unprofessional and unethical business. I will be making an official complaint to both the CPA and IPA about this dodgy outfit, bloody fuming!!!
Nathan Waters (04/23/2021)
made a appointment online was there 10 minutes early door was locked and no one was there
Marcus Reeves (12/25/2020)
Terrible customer service, waiting almost 3 months now to get my tax return, phone call after phone call not answered,email after email not replied too, finally got through on the phone to find out it had been lodged and returned by the ATO with a request for more In formation but nobody had bothered to let me know! That was about 4 weeks ago and now I am still waiting and ringing them daily in the hope today is the day they might actually answer their phones!! Would never ever use them again.
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