Bundaberg House of Flowers

I'm always delighted with the service I receive here. The staff are very helpful and bend over backwards to make sure that you are happy with your order. Can highly recommend.

Very delighted with your service especially when I'm in NZ. Many thanks I would highly recommend 😊

Friendly staff and the flowers were beautiful. My grandmother was very happy.

I would give zero stars if possible as they don't deserve one. I ordered flowers for mother's day through the petals network, well in advance of the weekend - Usually if I order her flowers she calls me excitedly or sends me photos before I can call her and say happy mother's day. However, this time I had not heard from her and it was around 6pm on Sunday...I called her and she actually thought that I must have been upset at her because not only had she not received a card in the mail during the week, but I'd waited to phone her in anticipation of hearing about the $100+ flowers she should have received! (I didn't send a card in the mail as usually I would choose a nice one with the flowers). So there's one sad mother and one upset son who have been let down by this florist (and the petals network) without so much as an SMS or email to advise any changes in delivery circumstances or otherwise. Speaking with the stressed out customer service at petals, it was obvious this has happened a lot over the weekend and after having her contact Bundaberg House of Flowers she could not even provide a definitive answer as to why they were not delivered and just rambled on vaguely about "her courier's delivery schedule" and other nonsense. She then boldly asked if I'd like them delivered today! Monday after mother's day? What, am I supposed to call her when she gets home and say "happy day after mother's day mum, hope you have a great day"??? What a joke of an organization and a failure of this local florist to get a simple job done. I strongly suggest you avoid this place, especially for any significant events such as weddings or funerals as chances are you could end up empty handed and looking foolish. Thanks guys 👌 RESPONSE: Yes, you have an arrangement with Petals? But yet you state you cannot always honor such an arrangement? This is an appalling attempt at shifting the blame to someone else and not accepting ANY responsibility for your own actions.. FYI I ordered 3 days before Mother's Day which any standard florist would have sufficient time to fulfill. I have ordered through Petals from your store in the past - prior to the no show on Mother's Day, and would have to say there wasn't a "trusting relationship" formed at all - prior deliveries all turned up after 6PM on the day, but I figured at least this was acceptable at the time. In hindsight I should have realised what a joke of a business this is and gone elsewhere. Take some responsibility for your actions - your reply to my initial review is unprofessional and makes you look even more untrustworthy!

My order for a friend was just so beautiful and very special. Thank you.