Co-Op Toyota

On 23/7/2020, I booked in with Toyota Co-op to check the engine light on dash on my car (registration number H35PJ). The person who took the car promised that they will be able to fix it, and of course I believed that they will be able to do it because this is not a regular mechanic this is Toyota brand mechanic. While waiting for the car, one of the person working there called me saying that there was something wrong with the air fuel sensor and that will cost about 650$ to fix it. I agreed to it even though I was not be able to hear what the problem was clearly on the phone. When I received the invoice, I was surprised because the part that they changed was exactly the same with what the previous owner of this car did but with another mechanic which is the Sensor bank1 sensor1. I told the person who gave the invoice to me about that and they said if something is wrong then I will have one year guaranty for the part they changed. I took the car home believe that I have given my car to the right person and maybe they are better mechanic than the other one. However, just 10 days after I got back the car, the engine light appeared again on the dash which I was so angry about. I called the Toyota Co-op again and they said to bring the car back for another check. This time they found out another issue which will cost me about 2500$ to fix and will take up to 4 weeks to order the part from Japan. Right from the beginning I have told them that I will need this car to do my driving test on 5/8/2020 and this has caused me so much trouble that I won’t be able to do my driving assessment properly. This is just so unprofessional that they can’t deliver what they promised and just keep charging money during this hard time when we are dealing the the global pandemic and everyone is in tough situation. And I really do not understand why they cannot figure out what the issue was during my first visit, because If I knew that the problem can't be fixed then I won't be bother bringing my car to Toyota to be charged more than average price compared to normal mechanic and can’t be bother to change and pay the exact same part to have the same problem exactly like before i brought it in and lost a lot of money for nothing. In the end, my car is still in the same position and I lost almost 1000$ for absolutely nothing. I really want to bring this to consumer affair in Australia.

Took my mum shopping for a new car. My mum has always loved Toyota Absolute terrible service . Interrupted by another staff member asking the staff member had he approached lady in car park as she was interested in a car the other day. rude and not willing to answer questions. Were not shy asking us to use finance as they prefer finance to make more money . We happily took our money to Mazda and brought a brand new car .

Great service, highly recommend

Good service but you certainly pay for it with $$$

Very bad CUSTOMER SERVICE !!! He didn't showed me options to choose them from; I am going to buy Toyota but not from this showroom. I have always loved and owned TOYOTA since 2013 but today I was made felt that I am not supposed to buy the car.