Aizer Group

Had the unfortunate displeasure of having Aizer manage our insurance claim from the Halloween Hail Storm of 2020.nnThey didn't communicate with us at all. It was the builder who kept us up to date the whole time (contracted builder from another company). Every now and then we would get an email from the claims adjuster with incorrect claims from Aizer such as stating that works were complete or items had been delivered when they hadn't.nnYou hear stories of dodgy companies when it comes to insurance claims but Aizer takes cake. They claimed that the storm didn't damage my shed when there is a hole in it that I could almost fit my head through.nnI hope I never need to make another claim again but if I do I will definately request another company if I am told Aizer is going to be involved. I am sure the process would have taken far less time to complete if Aizer were not involved (currently at over 7 months and still going). Thier involvement was a complete waste because they got paid to contract another building company to do the work. The absolute least they could have done was be a single point of contact for communication purposes rather than palming that responsibility off to the builder.

RACQ home assistance seem to use this organisation. No dramas with RACQ or the tradesman sent to fix things up for us. There was quote to be supplied that had to be followed up several times. Their call centre is difficult to understand and manner in which they conduct themselves is less than good. They get 2 stars because tradesman that called was great - follow up with call centre deserved a negative star review..

They rip off there workers by not paying ther overtime correctly.nnSo there workers are don't do a good job because, why should they.nnI will never use this company again.

We had made a claim through insurance company RACQ as we had a pipe burst in our ceiling causing somewhat damage throughout.nRACQ themselves were very helpful throughout this process, as they had told us that the Aizer Group will be taking over from here once our excess had been paid..nWell all we can say is that it had all gone down hill from the beginning when they actually turned up here on our property!nOur blinds were damaged throughout the demolition and afterwards the cleaners that they had organised couldn't even clean up correctly (another long story), along with they had removed particular markings that were left by the electrician to replace our lights back in ceiling (Two have been put back incorrectly which now has left dark areas).nThey also cut corners when repainting our ceiling (Scope of works & cost saving without consulting US 'the Customer' or our insurance company RACQ) as it wasn't up to standard what so ever as they've been back recently to do it once again!nYou wouldn't read about it, but cracks have now appeared days after the second painting & they need to come back once again...nSo, if you have claim through RACQ Insurance, ask them not to deal through this mob 'The Aizer Group' as they have put us through enough with all the finger pointing, passing the buck & of course all the innuendo that has come with this at very sensitive time for us & our family!nAgain RACQ have been communicating throughout all of this as they too have been very let down & disappointed as we are they're valued customers.nA formal complaint has been written to the RACQ regarding this matter as it should not have happen like this nor should it EVER happen again over something so simple instead of cost cutting & corners, absolutely disgraceful from a group like this!nSo avoid at all costs as they have been very costly, very stressful, loss of work due to timing etc etc...This was a very simple job to fix as were glad that we hadn't lost a roof or a tree fallen through as I could not imagine what they would have done to us..

Very friendly & professional service received. Extremely satisfied with calibre of workmanship