Hungry Jack's Burgers Rocklea

It is one of the busiest hungry jacks and the food is good too. The fries are not too salty which is a plus. But the staff are not welcoming at all. A smile on the face would go a long way in business.

Ordered two Whoppers with cheese, extra onion, no pickles. Paid the extra charge for the onions, no problem.nGot home. Both the burgers had no onions at all!!!!!nWent back to exchange. This time the person making the burgers was quite spiteful by putting almost one onion on each burger.!!!!nnThat is not in line with basic customer service.nThis store is also bad for deliveries. Whilst waiting for the replacement burgers, I got to speak to people doing deliveries. They said comparing to other outlets, this one has bad service and waiting times.nAlso while waiting for the burgers I witnessed arguing among staff members.nnTerrible

Placed online order 15 min prior to pick up and advised the staff taking orders I had an online order and the order reference number. When I reached the payment area they prompted me to pay for someone else’s order to which I reinstated I had an online order. When I reached the pick up area they tried to hand me another persons order and didn’t have my order ready. They had not even started to make it. The staff laughed about the fact they had missed my meal on the screen. They didn’t offer any compensation and rather than properly apologising, they asked me to wait around the front as it would take a while. The whole reason I ordered ahead of time was because I only had a 30min lunch break and had to drive 6min there and 6min back. I only just made it back in time without having any time to actually eat my meal. Pickup the act please. UPDATE: Finally got to eat my burger and they had not taken the tomato off as requested!! What disgusting service.

It's a good place to stop on the way through and get something to eat. They didn't get the order wrong so not the worst!

Good staff who are good at there job. Place was a bit untidy with paper & food stuff on floor. Given how busy they were it wasn't too bad.