Burrito Bar Portside

The staff here are friendly.nnI had my usual naked chicken burrito that I get from Rosalie and it tasted the same.nnThis is good considering some franchising systems get it all wrong.nnThank you to Ajeshni, Paul and the team for a nice experience.nnNext time I'm in town I will be coming straight there!

Great friendly personal service and catered specifically to our dietary needs. A great menu and fresh tasty food served very fast to our table. The Mexican beer was also a pleasure to drink and very well priced all round. A great atmosphere and very clean inside and out. Highly recommend. Thank you very much :)

So this is how a franchise gets it so wrong, and then wonders why the business goes south. It's sad really but perhaps reviews help the franchisee to see that all is not well with the business so they can do something about it before it's too late.nHere is the experience:nDined there tonight with my wife. We ordered sangria and were told that they had not made their sangria for the night. We were surprised but fair enough, that can happen.nWe ordered a bottle of white wine which was put on the table with two glasses, not suggestion of an ice bucket. We asked for one and it turned up. All OK so far. These things happen. Servers forget or are distracted.nThis is the part we found really disappointing: ordered taco salads and what came out to the table was about half the size meal that we would normally have at Burrito Bar. It was tiny! I mentioned it to the server and he said that yes he noticed it too but that the kitchen had serving sizes to go by and, well, this was it. He said that previous people in the kitchen had not followed the server size recommendation and so, effectively, we had been lucky in the past but that was then and this was now, and what we saw was the correct serving size according to Burrito Bar standards. Too bad, so sad.nNow we have eaten at Burrito Bar in multiple locations and the great thing about them is that there is a consistency in the portion size wherever you go. No one has even tried to pull this stunt before and it's so silly because we have tonight made the decision that we will not be a returning customer. So here is the thing if the franchisee is listening (or cares), scrimping on ingredients to save a few bucks and them pointing to some nebulous serving standard to justify it, just doesn't work. You have saved 30% on your ingredients and risk alienating 70% of your customers. It's simply NOT good business.nSo long Burrito Bar. It was walking distance from home and provided a light and easy meal on a week night - but there are lots of other places in the Portside that treat their customers better. So dumb.

Huge wait time then what was received was half of what i have at other stores previously - and not the first time I've been disappointed by the service here. Have also ordered through deliveroo only to wait for over 30mins and never have it confirmed... compared to other stores of this franchise this one was very disappointing.

Great Mexican food. Got the chilli beef nachos and was a decent size