Embella Jewellery - Darwin

A stone fell out of semi regularly worn earnings a year after buying. Embella wouldn't do anything because it's out of the 3 month warranty. How hard would it be to keep customers happy and replace the faulty product. Never had a stone fall out of any other silver jewellery. Poor quality and overpriced jewellery. Will never buy again.

Love the products..the quality is stunning. X

Really lovely pieces, staff very helpful, was nice to visit the store rather than looking online.

If you love high quality jewellery, beautiful fashion and a stunning owner with the best customer service, get to Embella to take a piece of Darwin love home. Also the best gift for another woman or man ud83dudc4c

I love Embella’s jewellery, but I don’t love their customer service. I have three pieces that I’ve worn extensively and needed to be rethreaded. I took them into the shop about a year ago and was told they don’t rethread jewellery (although I was very prepared to pay). This was disappointing and I couldn’t bring myself to throw the beads out. At their market stall a few months later, I overheard the stall attendant say they definitely do repairs. I expressed surprise but was assured this was the case. So today I went to the shop in the city (which is tricky for me to be able to get to, for various reasons) and was told flat out, no we don’t do repairs as of two weeks ago. No room to move or negotiate, no suggestions as to what to do with the broken jewellery. I’m guessing this won’t be an issue for tourists, but as a Darwin local, it’s left a very sour taste in my mouth.