Formula Honda Adelaide

Brought a second hand car about 6 weeks ago. Salesman was friendly and answered all my question. I've never trusted car salesmen in the past but I was truly amazed at the service I received. I felt comfortable and most of all I couldnt be more happy with my car purchase

I have been going to Formula Honda for car servicing for 17 years. Their service is excellent. My Honda Civics have never given me a moment's trouble thanks to their good service and advice. I would not go anywhere else, even though I now drive for an hour to get there.

Fantastic showroom, all staff are very friendly. Excellent service, definitely recommend

My go to place for servicing..good customer service and value..they look after my honda..

Customer service is important and is one of the main reasons that someone will choose one company over another. In this case, if you’re going through a simple transaction such as purchasing a car from the lot then it should be easy, but should you have to order a new car in, have additional features fitted, and/or wish to do this via leasing, I’d recommend using another Honda dealer.nnThere has been no flow of information; nothing has been voluntarily been advised to us and we have had to chase information at every stage. The customer is not a mind reader of the business’ operations.nnThere appear to be no customer service standards in place. Calls are not being returned, emails not being responded to, staff not knowing appropriate phone etiquette, etc. It is not the customer’s job to follow up enquiries. There should be service standards in which queries are satisfactorily resolved, or at the very least acknowledged in an appropriate pre-determined timeframe, i.e. two business days.nnWhen the company says they will arrange for someone to call the customer back, the company should ensure this actually happens. Either the message isn’t being properly passed on, or staff are too apathetic about service excellence culture to ensure this is actioned. Calls are regularly not returned, and when they are returned, it is not in an a timely fashion.nnThe business could benefit from customer service training to understand the importance of speaking appropriately to customers. When I was on the phone being bounced around from person to person for the umpteenth time, not once was I placed on hold. I could hear them speaking inappropriately about me in a derogatory fashion. The customer should instead be placed on hold, and, inappropriate comments should never be made about customers, particularly not when the customer can hear you. Comments should only be made about customers in an appropriate manner.nnWhere your sole contact point as customer for leasing is a person who doesn’t work Mondays, there should be someone who is briefed on the current status of orders/enquiries so they can be answered on Mondays in that person’s absence. Continuity is important to the customer experience.nnKnow your customers. Get their names right. Personalised customer service is what makes for repeat customers. Make it your business to ensure you are not consistently getting customer’s names incorrect.