Buckby Motors

Can offer a NO star review. This group of shonks sold my son a car in 2018. It was on the road for about 4 months when a major fault was detected. Buckby Motors reply was basically stiff luck. The car has not been out of the garage since 2018 it is not drivable due to the fault. Anyone buying a car from this organisation is taking a huge risk. Thanks Buckby Motors for NOTHING.

Service was excellent, explained everything we needed to know about purchasing our new vehicle

picked up our new cars this afternoon, love them! Patrick was great - he ran through all the details of the car and was very helpful! Thank you :)

Very disappointed in the communication and servicing of car prior to pick up. Was not advised that the so called “drive away” price quoted did not include transfer of ownership payment. Found out when a few months later we chased up registration invoice as hadn’t received it to be told the car wasn’t in our name! Had to pay a further $850 to transfer over. “Drive away” should mean no further money to pay. It stated as such on the contract, but was in such small writing at the bottom it was easily missed. It would’ve been nice if they had pointed this out. We didn’t even receive the transfer papers until we brought this to their attention. It was emailed to us then. They will insist it was given to us, but we still have all the paperwork and this was NOT included. Not only that, we were assured the car would be serviced prior to collection. It blew black smoke all the way home. Our mechanic found a split pipe that had to be replaced. (Buckby did over this cost). The mechanic ended up doing a service for us (that cost us more money) and could tell that a service hadn’t been done in some time, or it it had, wasn’t done very well at all. It seems that now they have our money they couldn’t care less. We are now awaiting a response from the ACCC. *Update* So much for being in touch with us......months later and still no word. Just goes to show what a lot of BS was fed to us. We have heard from the ACCC and are still deciding whether to proceed. Stay warned people!

We’ve had a fantastic experience purchasing a Volvo XC60 from Buckby Motors. Liam was always professional, happy to answer a myriad of questions and willing to have a real conversation when it came time to negotiate our trade in, with the new purchase. Highly recommend.