Real Mountain Nepalese and Indian Restaurant

Terrible customer service, long wait times with minimal explanation. We sat waiting for our mains for an hour and a half whilst we saw bags of take away orders go out before receiving any food. From the beginning when we first arrived, there was no one to be seen at the counter to serve us, two people had already been waiting in front of us and eventually rang the bell. When we finally asked for a table for four, we were told sit wherever we like. We got our own wine glasses and waited a significant amount of time before being served menus and water. Their was only about 6 other people in the restaurant at this time. Long wait times continued throughout the night for our orders to be taken and any food to come out. We were told by the one waitress that was working that they didn't expect to be so busy however by this point, there was just one other table of four inside the restaurant. We have been regular customers of Real Mountain as the food is great however the service is continuously lacking. We advised them that this was unacceptable and walked out without being served any food. On the way out, another table also complained that they were having a similar experience. It's such a shame that this business is not well run as the food is good but not good enough to tolerate such bad service. We won't be going back and I would not recommend this restaurant to anyone.

When you walk in you are met by the smells of amazing food and a friendly lady who took us to our table. The portions are generous. The food is fantastic. The place is very clean. I recommend dropping in for a feed

Went there last weekend to pick up take away food, the guy who served us asked our name and then took another order from phone call in the middle of the interaction with us without saying anything, we had to wait for him to finish the phone to get our food that was ready on the counter. No smile, no apology and cold service. The food was good tho.

Food is lovely and staff were delightful. Wonderful atmosphere

We had not been to Real Mountain for a while due to Covid. It had always been good but now it was excellent. Food was very tasty indeed and service was satisfactory. Good to see that it seemed busier than a year ago.