Jarvis Ford Hillcrest - Service

Great advice but car wasn't taken in until half an hour after the time allotted. They had 2 globes to change they did find another but still charged the same price. As the wire wasn't working to one they could have advised me of a price to fix it so I could've made an informed decision there and then.

I had my car serviced here and was disappointed and angry. I booked in due to a battery issue my car could not even start, I booked in and spoke to a representative who said they would replace it or get Volkswagen to under new car warranty and the car would be ready for pickup at 5. At 4:30pm I received a call requesting permission to do extra work on the car totalling $900 which I declined and was told the battery and standard service were completed so I came and paid my service fee and was told the battery the sole reason I booked in was not fixed and would have to be fixed tomorrow at Volkswagen and was given the time and address to drop my car at as a full time worker I had to get my partner to follow me to the location with his vehicle so I could get to work and once arriving at the location was told they did not do any work on cars and I had to drive to a different place 30 minutes away while driving there I called Volkswagen to confirm and advise I would be late due to being given the wrong address at which time they told me there was no booking for me that day and it was meant to have been repaired at that site the day before so I was an hour and a half late to work due to this still with a car that could not start. Worst experience ever and the people at Jarvis Hillcrest spoke to me as if I was a child that didn’t know anything about cars and how they work and almost wrecked my alternator. Extremely upset at this as I wasted my time my partners time and affected my job as I had to be late multiple days due to this. Would not recommend this place to anyone.

There were difficulties with getting a loan car as I forgot to take my.licence with me...they are expensive anyway as they cost $39 to cover the excess for insurance and often times you only have the loan car for a couple of hours so realistically they are hire cars. Anyway...it ended up that I couldn't u as e the loan/hire care that day. I was lucky enough to get a ride home after being told that where I lived was too far away and that I could only be taken as far as TTplaza when I live a good 10 ks away from there. The person who was driving said that he would take me home. I then had to mess around to find someone to take me to pick.my car up when it was finished and the rest of the day was mucked up because I had no transport. I have entered into a contract with Ford Jarvis when I purchased my car. I have to get it serviced either every 10000 kilometres or every 6 months which in this year old 2020 I have only done 3 or 4 thousand kilometres between services if that...to me that isn't a good deal but if I dont do this I lose my extra warranty that I.purchased....so overall at this time I am not feeling overly impressed with Jarvis and have considered selling this car so that I can get out of this less than impressive deal.

My repair was handled by Mr.Khalil Al Fengan on July 1st 2020, which was for an air bag light which no local mechanic could recognize. Within the day i was given a call to say they couldn't find an issue and they would do a further investigation. Right next day I simply got a call saying they found the issue and solved it. Price was good, service was excellent. Customer care was superb! Highly recommended!!!

I do not recommend dealing with Jarvis Ford. They are excellent for disclosing issues with your vehicle until that issue becomes serious and expensive to which they are then happy to "help" and charge you an arm and a leg. Very dishonest mob, save your money go somewhere else