Petals On The Plaza

Not normally one to give negative feedback, however I was in complete disbelief at the unacceptable customer service I received today at Coomera petals on the Plaza. I approached the lady at the counter and asked if there was an option customers could request a custom bunch of flowers? The response I was given “I have all these orders here(holding a bunch of paper up over head) I will not do anything until they are finished” shocked to say least! I assumed that meant no, and went and spent my money else where.

Not happy with my order. I ordered flowers for my mums birthday to be delivered as she lives in QLD and I'm in VIC when I was ordering online I had originally put my phone number in there above the delivery details however as I went down further it had another spot for a phone number with the billing details so I changed the original phone number that was with the delivery details to my mums 2 minutes after finalising the details she had received a text message with everything including the price and and what the flowers were meant to look like. Come the day of delivery she finally receives them only for the flowers to be different to what was ordered. I have since emailed the company twice regarding this to not receive a reply at all. Safe to say any more flowers I purchase from QLD will not be from this company!!

Incredibly rude staff and management. Even after a complaint regarding some very unprofessional treatment towards my son, the management reply was exceptionally rude and pretty much called me a negligent parent. We will take our business elsewhere.

absolutely wonderful service today when myself and partner were served in the store and reasonably priced candles and orchids. Highly recommended! Will be purchasing from there again!

Ordered a few occasions from Petals and always been lovely, fresh and delivered expediently. Will continue to use them!