SuperChem Bertram

I've been going here for years to support my local pharmacy, always friendly and helpful pharmacists. I just had to review after seeing all these negative reviews about pricing and price matching, come on people they're locally owned and run, they're not a super competitive pharmacy chain so please consider before being so harsh!

Good prices, good service and well stocked compared to other pharmacies during these covid times. Thanks staff for your help during this period we are all so grateful

Wonderful service with a smile. Always helpful and friendly when I come in to the store

Young female pharmacist refused me service because I had an 'attitude' when requesting cold medication for my husband. I specifically requested pseudoephedrine as phenylephrine does not work well as a mucolytic in my medical experience. She asked me normal questions but judged me instantly with a look of doubt on her face through the whole thing. She didn't even take my license to check if I had purchased any recently. She then refused to give me her name and went behind the counter ignoring me completely. I was so embarrassed as I was merely doing the right thing getting medication for my sick husband who responsibly stayed home in this time of coronavirus. I did get a hold of the call centre where a very friendly person understood my situation and that I was quite upset with what had happened. She put me on to the Superchem in Kwinana where there was a lovely pharmacist and his assistant who helped me out straight away. Overall I would not go back to this branch as I've had problems in the past. And I am only hopeful that something was said to this young lady who should not judge people outright.

Would have to be one of the worst retailers for customer care and service. My paperwork was lost by the young female pharmacist. When I enquired about it I was told that she would look into it and get back to me... this never happened and again I had to chase them up. Still to this day have not heard back, Ive given up with them. No apology for what happened. I had to go back to my doctor and get paperwork redone and lodge at another pharmacist that actually does care about customers! Absolutely the worst chemist in Perth!