Glen Street Practice

I've been using this practice for about 10 years and always find them very helpful. Simon is the Dr I ask for each time, and I feel he always looks after my best interests and gives me the best advice (which I don't always want to hear!). He is very professional, and has gone over and above what I would have expected to help me or guide me. I have seen some of the other Dr's when necessary, and they were great too. It is a busy practice, and the reception sometimes shows that but I have never experienced anything other than professional customer service.

We changed doctors a while back because we had become dissatisfied with Glen Street, we have avoided Simon over the years after a couple of appointments found him to be rude and arrogant. The other Doctors there used to be absolutely fantastic. We had been using them for almost 20 years and are now certain we won't be going back. The past 3 or 4 times we have been has felt disappointing and uncaring. They have stopped bulk billing, the doctors run very late (my time is valuable too). Today we had to wait nearly half an hour to be seen by Michelle who didn't really help at all other than to say - see your dentist. I asked if she would bulk bill and she said 'You've been here before?' as if we should know better than to ask. We ended up paying over $70 for a 5 minute consult and will only get half back. Total waste of time. They shouldn't charge if they can't help you. Or they should at least bulk bill for uneventful appointments. The admin staff are lovely, however when I think of the doctors approach at Glen Street the phrase 'can't be bothered but give me your cash' springs to mind.

Friendly folk who keep me sparkly and shiny.

Dr Moss is absolutely wonderful. I have had an extremely terrible experience with specialists and based on Dr Moss' history with us I have decided to rely on him specifically rather than attending on specialists time and time again. Dr Moss is remarkably professional, medically competent and even more remarkably supportive. His application of medical expertise is outstanding. Whilst costly as a private practice, it is more than well worth the money.

I can hardly believe some of the comments but I guess you take as you find. For my part I've been seeing Dr Simon Moss for ten years. I was sent by my company for a medical and I have been so satisfied that I have no intention of switching even though it's now an hour's drive for me to come in. Usually I can have a laugh over any issues and I enjoy the humour. However, when I went through something very upsetting he was extremely professional as a laugh wasn't required or wanted. Even now as some issues in my working environment are causing me problems he has been extremely helpful. Though I am very satisfied the bottom line is that even if he didn't have a good attitude I would still see him because I pay for his knowledge and advice; the rest is a bonus.