GC Accounting

Fantastic experience, the team are very thorough and helped me collate and lodge many years of overdue tax returns. They have saved me a few grey hairs! Look forward to seeing you next year.

The level of service and communication from this business is so poor. I saw Kiel the general manager for my tax return and was absolutely disgusted with the mistakes made. I even got a letter sent from the ATO regarding an issue with my return and when I confronted Kiel about the mistakes that were made he didn't even apologise. In fact, he wanted to charge me to make amendments to my return for his mistakes!nI made it clear that I needed a face to face appointment to discuss my concerns and he was conveniently too busy each time I asked and kept emailing me regarding the issue I needed fixed, which for me is bad customer service. Call me old fashioned but it is much easier and quicker to get things straight in an appointment (that I was willing to pay for), than emailing lengthy and confusing emails. He did not return my initial call for an appointment either. Then he was away for a week so I called the office to see someone Kiel had recommended while he was away, I was told by reception the lady would call me back as soon as she was free and of course I got no call.nThe people in this business have no idea how to deal with people, are rude and they definitely do not care about your business.nI should have known that even though they are cheap in price, cheaper is not always better.nIf I could rate no stars I would! Shocking and disgraceful service. I have had to find another accountant to redo my tax and write a letter to the ATO explaining the mistakes from Dean and Cooper.nDo yourself a favour, don't go here for your tax!!! They don't know anything about attention to detail and definitely don't care about your needs.