Wilson Parking - 140 Elizabeth Street

Signage not great. Prepaid the night before. Missed the turn because the directions weren't clear. Ended up paying over $80 for Wintergarden carpark on top of the amount I had prepaid because I didn't have enough time to go around the block and still make it to my destination on time.

Easy to access carpark and service is nice!

I’m writing this after being trapped in your car park for 25 minutes—at the boom gate—after your system crashed forcing all the gates to be inoperable. When entering the car park, my code did not work. I called your customer care team who said “sorry, grab a ticket and use your code when you exit”. When I tried to exit, my code did not work. I called again and was told to try all sorts of things before they admitted that there was a fault with the gate and a tech would be here in 15 to 20 minutes. You can understand my frustration with that. Being trapped on the car park ramp with other cars lining up behind me—who were equally angry at the situation. Seeing that I had time up my sleeve while I waited for 20 minutes for their tech to rescue us. I asked for a refund over the phone and they refused. I then emailed customer relations and they have not refunded yet and haven’t been remorseful about the ordeal. I will likely seek alternative parking venues in the future.

Extremely hard to find entrance to the carpark. Quite tight for larger vehicles

Easy to get in and out. Booked cheaper online