Secure Parking - McLachlan & Ann Car Park

Usually I have no issues with this carpark. Last night none of their payment machines were working, at the ground floor we inserted the ticket and the machine said that none of our cards were permitted, before even inserting. Same for the machine downstairs. 20 minutes we waited pressing the assistance buttons on any machine nearby and no answer, 15 minutes I was on hold with the provided phone number, with my wait time being announced and going up by a minute. I started the call with a '20 second wait' and ended up with a 7 minute wait. They never answered. The woman who finally answered the machine was unhelpful and almost non understandable. What was worse was that we had been right behind another group talking to her right before us, so no idea where she managed to disappear to for 20 minutes right after they left.

Easy access and safe. Was a little expensive.

Worst car park experience ever! Entered the car park only to find 1 space available which was 2 hours only & the boom gate to a lower level not working. Contacted Secure Parking & had a very frustrating conversation with a staff member that spoke limited English but who opened the boom gate to let me in. Then encountered difficulty exiting as I had apparently been let into the level for tenants only. Attempts to contact Secure Parking were fruitless. Two conversations with staff who couldn’t raise the boom gate & then the direct phone line to Secure Parking was consistently engaged. Poor customer service!

Reasonably priced

Ridiculously expensive parking short term