Shiels Jewellers

We have been loyal customers for around 20 years, and have spent many thousands with them, including our wedding rings 15 years ago (and about $2000 in the last twelve months). I previously had issues with a watch a few years back which stopped working after a week, and where the staff weren’t interested in helping (the sale had been done, and commission sorted I assume), but today, when I attempted to ask to have my wedding ring resized (I was happy to pay), I was told by an uninterested and impolite young lady that they don’t do that unless I have a copy of my receipt (from 15 years ago), despite the fact they still sell the same design of ring. SHIEL’s has just lost another customer.

Great service a lady named Kat

Jewellery is always good and the staff there are friendly and helpful.

Good range on gshock..good prices.

Shocking service. Returned a faulty ring only 4 weeks after purchasing - staff rude and uninterested in my patronage. Initially refused to do anything in regards to the faulty product as I didn’t have my receipt yet they clearly had my purchase details on file. Once my details were obtained from their records they continued to dispute the fault. It was an awful process. They replaced the ring with another which was clearly also a dud (solder lines and imperfections all over the band). I pointed them out in which they responded with ‘that’s how they are’. I’ll never return again.