Map
Detailed Information
- Place Types Airport
- Address Terminal Building, Townsville Airport, Townsville QLD 4810, Australia
- Coordinate -19.2557808,146.7710209
- Website https://www.europcar.com.au/en-au/stations/australia/townsville
- Rating 2.2
- Compound Code PQVC+MC Townsville, Queensland, Australia
Openning hours
- Monday 7:30 AM – 5:00 PM
- Tuesday 7:30 AM – 5:00 PM
- Wednesday 7:30 AM – 5:00 PM
- Thursday 7:30 AM – 5:00 PM
- Friday 7:30 AM – 5:00 PM
- Saturday 8:00 AM – 2:00 PM
- Sunday 8:00 AM – 2:00 PM
Photos
Reviews
Scammers charged nearly 600 for extra cleaning as euro car claimed there was excess dust on the seats . In what world does it cost 600 to vacume a car !! When we called the company responsable for the cleaning they stated that they do not clean cars and that they are a panel beating company .. hmmm intersting ... Avoid at all costs!! we are looking into small claims find us on Facebook if you have a similar story to add.
Arrived at Townsville airport at 6pm with my 95 year old father to attend his brothers funeral. I had booked a medium size sedan but they wanted to put me into a large people mover I-Van. Got past that. On return to the airport, my dad left his pullover on the back seat. (Same colour as the seat - hard to see). Within minutes I called the office but no one answered. Had to catch the plane so I called from Brisbane - No answer. Called MULTIPLE times from Melbourne. Either no answer or if they did, they said they would look but they never called back. Eventually sent my cousin to their office, he was greeted by an incredibly rude guy but was eventually shown some rubbish bags and he dived in and found the treasured item. All could have been done so easily and politely. Point is, stay away from Europcar. Their customer service is non-existent
Customer service was amazing and when they had nothing available they helped me arrange one with another company thank you for helping ease what was an already stressful day
I will never use this company again! I arrived and was greeted by a woman who was so rude and made me feel like I was keeping her from something and taking up her time! Still can't believe the way she spoke to me. If this is acceptable then WOW! I'm in customer service also and would never dare make someone feel so low.
Scam you for damage if you pay for no excess - allegedly upgraded is too better car - mist likely because it had a misiscule chip in windscreen - we never left the cbd - scammed. Very very annoyed they blamed me - absolutely no way we could have done it.
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