TNT - FedEx Station

Ordered something with expectations for it to arrive within the week. Apparently it was attempted to be delivered to me on Friday, even though no one knocked at the door or rung the bell. No parcel collection slip was left. Was then sent a link to set up a collection point. I set up the collection point. Went to collect it. Not there. Came back at 4pm, still not there. Called tnt and the customer service persionel was polite and we rescedueled a pickup at the same collection point for next week Monday. Was supposed to get a text message saying when I could pick it up. Never got one. Called tnt again and they said it was too big to be taken to the collection point which I find to be complete rubbish. They said I can pick it up at the depot on Tuesday and that they'll send me an email. I sincerly hope they deliver because if i hadn't called today, they would've shipped my item back. I'll call in tomorrow if I don't get any email and this call wont be as calm as before. This is by far the most hassle i've had in my life to pick up one package. Au post actually has good employees that actually bother to ring the bell and deliver their item. Horrific experience. I'm not looking forward to when they are scedueled to handle my furniture. If I seriously dont get any response tomorrow, then I really have to take it into a broader public eye. I see so many reviews on here documenting tnt's horrific service and nothing has been done to fix it.

DO NOT use this company or deoot unless you're prepared for weeks on end of being stuffed around. They have no ability to provide any form of customer support, consignment updates or their actual sole purpose... delivering packages. I wish I could give a 0/5 rating but it wasn't an option.

Been waiting 5 days for an urgent collection and not even an attempt to contact me. What's going on there? Can't management see these bad reviews and act on it??

Attempted delivery on Tuesday, asked me to choose a day I am available so I choose Friday and yup, they decided to come Wednesday anyway. Why bother asking when you're gonna mske up your own mind? I hate this company.

Goods left WA last Tuesday for urgent delivery to Townsville, multiple calls to track goods with no calls back and still dont know the whereabouts our goods are!!!