Europcar

Scam, run away. Our plane was late and the agency refused to give us the car or pay us back. The man at the counter is hateful, does not care about our problem. After sales service: 0.

Great people and great quality service, and after all great way to start your journey in Sarajevo and the whole Bosnia ... vehicles are so tidy and price also so in costumers way ... you will enjoy :)

Friendly and professional staff, new and spotless vehicles, top notch service in general.

The worst experience ever!

Europcar saved my life, This summer traveling to Bosnia, I arrived in Tuzla airport well prepared, which in my case means, no batterie on my phone, and no cash in my pocket. The plane arrived at midnight, right before the airport closed its doors, and my next flight wasnt before 6am. The airport, which is in construction, is located in the middle of nowhere, thinking I could spend the night there, imagine the panic state I was in when the police told me to take my bags and leave the perimesses. I start to freak out, when a man, working for Europcar, comes up to me, and tells me in perfect english to follow him, that he will find a place for me to spend the night. Im not crazy, he is a forthy year old man, that I dont know, asking me to get in his car, its the middle of the night, to bring me to his friends place located 6km away from the airport. Well I fallowed him, and went in his car. On the way to his friends place, he is making jokes trying to relax me, tells me im not the first tourist he found in this situation. We arrive at a little house, with a sportsbar on the ground floor. He calls his friend, who doesnt speak english, explains to him my situation. Says good night, makes me promise that next time I travel somewhere, I google where I am landing so I can prepare myself. He gets in his car and leave. I fallow his friend, in the house above the sportsbar, and sleep on a couch, above his daughters room. The next morning the friend drove me back to the airport where he is working as well. I boarded my flight, and got home. Hvala to you Sir, the man working for Europcar, Tuzla, International airport.