Hotel Grande Casa

Delightful and peaceful place among the pines. Pleasant staff. Stayed in a bungalow close to tennis club, not in very good shape but all right. Proximity of huge pool with terrace, and good restaurant La Casa both 50 meters away. A family with 3 kids should definitely stay there, a bargain.

This is a huge dissapointment. At the very first day, after we booked in we discovered that shelf in the wardrobe is broken, so no room to place the suitcase. Entire interior of wardrobe is very dirty. The door has nice coat of dust. Windows are dirty (stains probably after child touching it). Hairdryer in the bathroom hangs loosely. Towels are in tragic condition. Curtains are damaged. There is a hole in the ceiling. Shower is almost unusable- glass screen is too narrow so you will spill water all over bathroom. Also bathtub is unusable- on one end there is a knob, on the other one- tap. In the room there is an electronic panel to control aircon. On this panel you will find buttons "sos", "don't disturb", "please make up my room". The aircon doesn't work. NEVER drops under 25 celsius (even when I went to the desk TWICE and asked to adjust it lower). SOS- doesn't work. My wife pressed it by accident. Nobody came. Make up the room button - doesn't work (we've pressed it after our room hasn't been cleaned for THREE DAYS- nothing happened). At fourth day I've discovered that "Do not disturb" button doesn't work as well- I've pressed it before breakfast, and when we came back- the door was open and the cleaning ladies did their job. I've asked at the desk WHY they came when the button "do not disturb" was pressed- "They first knock". Doesn't "do not disturb" mean no knocking as well? Cleaning ladies have taken away one of the door cards.... In the pretty dirty fridge you will find only alcohol. Not even a bottle of water. Just booze. The hotel and restaurant allow smoking both on the terrace AND INSIDE (in the common areas)! So not possible to use the restaurant or seat in the lobby when you are not a smoker. The little "saloon" on the first floor is in dramatic condition and is being used as a cleaning cart storage. Clay from the walls is falling on the floor. One of the chairs is broken and not removed. Carpet on the stairs is totally run off. My wife has found a huge spider on grapes served for breakfast!!! Breakfast same each day.

One of the best hotels I have ever been and i have traveled almost all of the world. What I have asked the recetionist was so polite and helped me true.

Nice and clean

Tge pool staff were rude