Marcello

The waiter didn't informed me that they don't have cafe latte I ordered and he decided to bring me espresso with foam without even asking me if I would like something else.

At the entering steps of main boardwalk street of city of Banja Luka, oposite from Natxonal theatar building is placed this restaurant, where you can eat well for decent prices. Staff and location are top for Banja Luka standards.

I used to be a regular customer but I will never visit again. I do not eat animal products so in restaurants, such as these, my food option is limited, which I understand. In other countries I would order 4-5 side dishes such as mushrooms, rice, salad etc. mix them and eat them. I came to Marcello with two of my friends and one of them was from Zagreb which left not a nice picture in his mind for what happened next. First, I look at food menu and it shows they have "posni" cakes which is basically a vegan cake. When I asked for it, waiter responded: "Fasting has ended!" Then I asked can I mix a couple of side dishes. When I wanted to order that, waiter told me is their policy to not allow customers to order side dishes only. I was sitting with two more friends who ordered their food and their side dish, but waiter explained to me I can only order mushrooms, rice and salad if I order main dish. You see, I love to travel and I have been to many countries. Nobody complained if I were to other a couple of side dishes. In Zagreb, Prague...you name it. My friend from Zagreb said that could've never happened there and he was really shocked. He is right. Waiter showed me something "similar" to side dishes I wanted to order but it had products in it that I do not eat. I used to order risotto here, but they put so much onion in it nowadays, it became uneatable. That is why I decided to order mushrooms, rice, salad and pizza dressing. However, they forbade it. So, I ordered a cup of coffee, which I did not drink because I felt like I wanted to cry. Not only that waiter was really rude, he seemed like he doesn't care if we were to stand up and leave. My friends wanted to leave but I did not want to make a scene and just sat there and smiled. I will never go back here nor will I recommend this unfriendly and "no side dish" place to anyone. I swear, this can only happen in Banja Luka. Shameless. Also, it is not good for children at all. Smoking area has only 5 chairs. So, if you are a pregnant woman or with children, you better hope those 5 sits are not taken. Smoke everywhere.

good food and parking space

Nice and warm place.