Poliklinika Al-Tawil

I took the covid test in this Clinic. The result was negative. There was an X-ray in the package. The doctor said that the X-ray result had something, small. She suggested that a Ct Scanner. After checking the CT result, she said she it had something, but did not prescribe any treatment or medication. She told me to watch and do another COVID test. I already did 3 and it was negative. Frankly, I didn't understand the position of the doctor. Disappointing.

Horrible, unsafe, unprofessional, slow. Read the other reviews--they are all true. I came in for a non-Covid need, and was made to sit with at least 50 people with advanced Covid infection who came to check their lungs for damage. No distance was allowed. Super rude staff. You are better just not going anywhere than going here. I was traumatized by the experience.

This polyclinics deserves only the best reviews that can be written and I am going to elaborate why. Whenever I went there I had a really nice experience to such extent that I would always walk out of there smiling, knowing that I was examined by great professionals, in which knowledge and abilities i have great belief, satisfied because I have a diagnosis I believe in. The staff is very professional and polite towards their patients and they always try to make you as comfortable as possible. Also, knowing that their patients do not understand the professional terminology of medicine, they always try to explain your condition in the simplest way possible, so that an ordinary person can understand them. As well, they provide their patients with document and additional materials from which information about the diagnostics that were done at the polyclinics can be reviewed. Beside all the said, it did not go unnoticed in my eyes that this polyclinics is just one of a few who stood firmly and bravely in the COVID19 pandemic, giving diagnostics, helping and treating patients, I am noting it again, from the beginning of it till the moment of writing this post. The queue of the people in the waiting rooms are a sign of trust that people put into the thoughts and opinions of the professionals who work there, and a sign of dedicated and precise work of the staff. Ova poliklinika zaslužuje samo najbolje rivjuove, a elaborirat ću zašto. Kad god sam otišao tamo imao sam jako ugodno iskustvo, do te granice da bih imao smiješak na licu kada bih izlazio, jer bih znao da sam pregledan od strane velikih profesionalaca, u čija znanja imam puno povjerenje, imajući dijagnozu kojoj vjerujem. Osoblje je jako profesionalno i lijepo se ophodi prema svojim pacijentima, pokušavajuću uvijek učiniti da se on/ona osjeća što je više moguće ugodno. Također, zanjući da njihovi pacijenti ne vladaju stučnom terminologijom iz meidcine, osoblje uvijek pokušava da pacijentu iznese zapažanja na najjednostavniji mogući način, tako da ih prosječna osoba može razumjeti. Dodatno, nakon pregleda u poliklinici Al-Tawil pacijent dobija dokumente i materijale sa kojih se mogu očitati dijagnostički podaci. Pored svega rečeno, moram naglasiti da sam primijetio da je ova poliklinika jedna od rijetkih koja je stala čvrsto i hrabro kada se desila pandemija COVID19, od samoga početka dajući pacijentima potrebnu dijganostiku, pomoć i potrebnu brigu, pri čemu opet nagalšavam, od samoga početka pandemije do trenutka pisanja ovog rivjua. Redovi u čekaonicama ove poliklinike su znak povjerenje koje pacijenti pokazuju prema ovoj ustanovi, kao i prema mišljenju profesionalaca koji u njoj rade.

I recommend this clinic. Polite approach to the patient.

UNSAFE PLACE TO DO PCR TEST During the COVID pandemic and at its peak in summer 2020 in Bosnia and Herzegovina, we had a very unpleasant experience with this clinic. During the morning visit with a purpose to give a sample, the organisation was good. In the evening, we were told that we could take our results at 8pm. Then they told us to come at 9pm! From 9pm for a whole hour we were waiting in the small room with many people with no masks. Although clinic claimed that only negative tested people came to take their results, that was not truth. It was a very dangerous and not a single rule was followed in the middle of clinic! No masks, no distance, no fresh air. When I complained they replied unprofessionally: first they blamed Veterinary Faculty for being late that night and then they told me that in uncertain times I need to be more flexible and use to it?! So you pay that they treat you and communicate with you like you are their student! My intention was to let them know that there is a potential danger and to prevent similar situations in future for the benefit of clients, themselves, but this is what I got :-( So, our strong recommendation is to avoid this place of arrogant and unprofessional staff.