Aquatur

I have done the boat trip twice with them and since you buy the ticket until you get off the boat, the attention is 10, I recommend them a lot. P.S. Most of the kids speak Spanish

Terrible agency ... unable to solve problems ... lack of coordination with transport. We were waiting 50 minutes to spend searching and going to a tour of "Beto Carrero" (2 people over 65 and 1 of 30). So much to insist on what happened with the transfer, they went to look for us, then they said that we were lying ... that the transfer was always there. We had tickets purchased online, there was no point in lying ... then he calls me "Nestor" (the guy who wrote the positive opinion above) and tells me to take an Uber. I do not understand why to hire the service in the agency if your response to the negligence is "do it yourself, take advantage of the day and have fun" ... in the end they put us from one transfer in another (company "ITAGUASUL tourism") as if they did us a favor in taking us (service for which they charge and we of course paid) ... when leaving us, the driver left us for the end and left us with bad desire ... when trying to talk with Nestor to cancel the Next tour and ask for the return of the reservation tells us that they are 48 hours in advance (it had not been 24 hours since I asked for the reservation, lack of tremendous criteria). Given the request for empathy and compensation for the bad times ... the response was a "I feel very sorry". As if that fixes things ... I felt helpless, because of the lack of respect, his response is a mockery of what happened ... NEVER AGAIN. Horrible attention.