Freedom Powersports Edson Ltd.

Chris was knowledgeable and extremely efficient. The deal was done over the phone and text messages. He evaluated my trade via pictures, and when I drove in from Edmonton with it, he gave me the trade-in value as discussed. I unloaded my RZR, loaded the new RZR and the deal was done in under an hour. I would highly recommend him to anyone looking for an ATV. Thanks, Chris!

Great service! Took a bit but they hunted down all the parts needed for my very old outboard. They came in very close to the estimated repair price even after finding other things needing attention to complete the rebuild. Valued the updates they gave me throughout the process. It was nice to hear from them. Personal attention to detail is important to me!

Terrible customer service!! Lazy parts people, phoned for a part I needed that day, to receive an automatic response that they don’t have it, and a suggestion that I call the Skidoo dealership for a Polaris sled part!! I then phoned cycle works in Edmonton to find out that what I was looking for was in fact made up of 6 different components (maybe freedom would have known this if they would’ve actually looked into it) and that it is a very common part, cycle works had everything in stock no problems. I didn’t expect that freedom would have everything I need in stock, but I do expect customer service, and for the parts people to do their job and put in a effort to look into what I was requesting. This type of attitude deters me from ever considering purchasing my next sled from freedom, let alone deal with them at all.

Got me the right parts in a day! Time to go quaking!

These guys are great! So on Saturday we walked in at 2:10pm as I did not realize that they closed at 2 on Saturday. They had zero issue with us coming in late and they helped us as they would help any customer arriving during their stated business hours. We were looking for snowmobile gear for myself whom hasn't done a lick of snowmobiling. We were looking to purchase a helmet for me. When I told the guy that I have anxiety and clausterphobia so finding the right helmet for me might be a little tricky, he was super compassionate about it and took great care in helping me find the right fit. I don't like to go into male dominated shops and he made it super easy for me to feel comfortable there. I also like that they are actively involved in the community as well. Fantastic place!