Dairy Queen Grill & Chill

It's nice that they have walk up service to their drive through I wish Red deer was like that

Just went through drive thru and ordered Carmel sundae and a strawberry cheesecake blizzard with extra cheesecake. Got home and realized there were 4 chunks of cheesecake after paying close to $5 for extra cheesecake!!! I called down to the Sylvan lake establishment and told the young, ignorant, female employee who answered the phone, and asked to at least get reimbursed the next time I come there. I was told there is nothing they could do about it and then hung up on. This is NOT the first time I've had an issue with DQ Sylvan Lake. A month ago I went through drive thru and ordered a banana split blizzard and a oreo blizzard. I watched the employee turn the oreo blizzard upside down and didnt think anything of it when I wasnt shown the banana split blizzard up side down, until I started driving and has it literally all over my vehicle. I called down to complain and asked if they were going to help cover the cost of my vehicle needed to be detailed. I wasnt offered anything to make the situation better, or to make me a satisfied customer, after the fact. I was told by the employee 'sorry to hear about that but there is nothing we can do' and 'banana split blizzards are not included in the "UPSIDE DOWN OR ITS FREE" promo' It's very clear that DQ in Sylvan lake does not value their customers, nor do they care about customer satisfaction. They wont be getting another dime from me and I will be spreading the word to everyone, everywhere about the way they treat their customers.

This dq never has ingredients in stock.Always parts of menu items are unavailable .ie no syrup for cotton candy blizzards, no caramel sauce for caramel apple blizzard, no special sauces for the burgers.it gets annoying real fast when the item you visit the drive thru for is unavailable and you try and substitute it for something else and that item is unavailable as well.missing an ingredient is not the way you want your menu item.

Always have likes there grilled burgers. The staff are very friendly & a clean restaurant. Milkshakes are to die for.

Always fast, friendly service with a smile. Great, fresh food with many specials.