Hilton Garden Inn Montreal Airport

Great hotel! Front desk staff is extremely helpful and friendly. Location is great as well

Quan Nguyen is the reason why I am giving this rating a 1 star. Wish I can give it a 0 stars. He should not be the operator of the director of rooms. For a hotel that does have an 4+ rating, it's unfortunate that he is unprofessional and can't handle the criticism of customers. With that being said, he like's to be right and being proven wrong is not in his nature to handle. If you're Hotel management should be alerted for his unprofessionalism.

When we arrived at the hotel at around 11:07 pm we wanted to have a night cap before heading off to bed for our early flight in the morning. The response we received was that it closed at 11 and they couldn’t do anything everyone had already gone (yet there were still people sitting at the bar drinking). They offered us both bottles of water in the room which they then charged to our credit card at 2$ a piece. When we returned we took the shuttle bus which was absolutely filthy but the driver was nice. The next morning we realized we had forgotten a small suitcase in the shuttle with our passports in it and immediately called the hotel. They confirmed they had the suitcase, however my passport and husbands battery pack charger was missing. Unfortunately the hotel was very uncooperative to the point where they even lied directly to us stating the shuttle was an outsourced company which is a lie (the driver confirmed he was employed by Hilton garden inn). When my husband looked in the shuttle we used the day before, he found my boarding pass and his pack of gum in between the drivers seat and the drivers armrest. The shuttle had not even been cleaned.... the hotel refused to verify security cameras, contact the employee that chauffeured us etc. And simply told us to contact authorities which we did. This was still a huge hassle and was the worst customer service I’ve ever seen in my life. It would have been easy for them to verify for us who brought the brief case back and when but they decided they did not want to help us even if there was possibly an attempt to identity theft involved...thank his the director Paul Cochrane helped us in the end and excused the poor service his employees offered and spoke to all these employees regarding the situation.

We usually don't stay in chain hotels, and I hesitate to give 5 stars, but absolutely nothing negative to say. Friendly staff, clean, well equipped rooms, fitness center and pool, better than average restaurant. If you need to be near the airport, an excellent choice.

The selling point for this Hilton Inn is it's location. It's far enough from Trudeau International Airport to catch a breath before resuming travel, yet close enough to the airport to not worry about missing a flight. I'd have awarded the Garden Inn another star had the hotel elevator been working properly. I'm sorry, but a groaning elevator is not normal and generally indicates something wrong. I mentioned the noise to passing staff and was told the elevator had been groaning for a while, which did not inspire confidence in the hotel's management. The groaning lift became annoying when I discovered the noise was audible from my room a few doors down. Otherwise, the staff was friendly and accommodating with our late check-out. I'd stay again, as long as the elevator is working.