Scotiabank

I won’t bank here anymore, ever since new management took over they are no longer a small town bank that gives you the personal feel. I wanted to close my two accounts 2 months ago but couldn’t get to the bank to do it so I asked if it could be done over the phone, I was told no. So they phone me 2 days before my GICs nature and ask me what I wanted to do with the money and account. They asked if I wanted to close it and with a “yes” over the phone they closed it. So when I asked to close the two accounts over the phone it was no at first until I asked why I could close the TFSA account over the phone but not my other two, an hour later I get a call that I could be done. I incurred 2 months of service charges, which never showed on any statement or the App. Then was told that after the service charges were paid a balance of $515.39 would remain. After they took the service charges ($146 worth) I had a balance remaining of $420. Almost a hundred dollar difference then what they told me. So they lied to me about closing accounts, service charges and then failed to state the service charges on any statements. Liars and thieves!!!

everything is good but we can't get money through a western union from this bank..it disappoints some people

every time i walk into this branch i feel very welcome. the staff are always friendly and willing to help. Jenna Betz is also very good to deal with and has very good knowledge to share. highly recommend

I've asked them many times to help. I just found out they didn't do anything I've asked them to do. My home bank is still in Edmonton which I specify told them that I wanted it in Vermilion. Its just one problem after another.