Tim Hortons

It took a restaurant with one other customer who had already ordered 12 minutes to get my steeped tea. But then, they only had 7 staff (that I could see) on! Figure it out Tim's. Is your precious tongue wagging among yourselves more important than serving a client who had somewhere to be shortly than customer service??? The other client with a young child was not impressed either!

I work close to this new Timmies, so I’d like to be able to go there and enjoy decent service like I get at the one on the highway and at the mall. The evening staff are very slow to acknowledge customers waiting at the till, and even slower coming over to actually take your order. I was the only customer in tonight, with no traffic in the drive through and it took almost 2 minutes waiting at the till to order. I ordered a simple bagel, toasted with cream cheese. The toaster must be the slowest in the history of Tim Hortons. I watched the employee ignore the toasted bagel for about a minute before he slowly went about finding cream cheese to put on it. He then made a lazy attempt to cut through the bagel with the handle of the knife. I just about laughed as he pressed my bagel against the cutting board with everything he had. Then without cutting it he shoved the crushed bagel into the serving bag. There is no regard for quality control, as this is the standard here. It is worth the short drive to the next Timmies down the road.

Bad service every time, passive aggressively nice, and horrible parking layout.

I usually don’t like the timmie’s experience (mainly the one at the mall and the highway) never gave me the best experience, but, I went there around 6:00 pm and ordered a bagel threw the front of the store I got the names of the employees who helped me (Matthew,Marcus) they were very friendly and personally the best Tim’s experience.

Nice new store. Should remember to keep someone available to serve customers when they come in. Staff very courteous