P S V Power Steam & Vac Ltd

I have contacted this company many times by phone and left a message then online booking but no response at all. I just wasted my time waiting for them to reply. Poor customer service

After he left the bathroom fan was not working and he never returned to fix it. The tiles around the tub needed more grout and he never completed it.

I have use Power Steam Vac to do my carpets for over 10 years. The carpets look brand new when the service is done. I have found the company to very reliable and friendly. I would highly recommend this company as the quality of cleaning is great and the receptionist is really nice and efficient. Thanks Jason and Leah!

We have been using for our carpet and duct cleaning for many years. Their quality of service is far better and less expensive than any of the services that we used in the past. I would recommend them.

This was the second time I used this company. I was very pleased the first time although when I booked this time, scheduling was such that we played telephone tag just getting in touch with each other. When I called back I would get voicemail, even if it was a minute after missing their call. Now, after finally scheduling something a month later, the man who came was not friendly right from the start. He didn't introduce himself and when I asked his name and told him my name, he didn't even acknowledge me. He said very few words to me the whole time. I did ask if he would be careful not to get water on the wood floor, he said that wouldn't make a difference anyways and he would wipe it up if he saw any water that needed wiping up. I didn't see him pull out a cloth once and so I got a towel and wiped up any water I saw (which was at least five areas. He never acknowledge that either. It only took an hour as my rooms are small and I must say he was on the phone while working a few times. Hmmmm. I know it was regarding appointments but not very professional while doing another home in my opinion. Finally when he was done, he yelled, "Done now" and asked for a pen. I noticed at the door that there was more water at the bottom of the steps and I asked if he would wipe it with the towel. He didn't apologize and ignored my request saying "Could I have the pen" in which case I finally said, not until you wipe up the water! And I then told him he was rude and not friendly. I explained the first experience was excellent and that the man I had then was so nice. He said it was him the first time. Well if that was the case, you would never know it by the change in his demeanour. He never even said that he remembered the layout of the house and what was done before. When I told him, that it I didn't think he was the same guy, he snapped back at me saying "Are you kidding me"? in such a rude fashion. I then, said well if it was you, then you sure have changed your tune in which he said, "Well don't use us again". Wow! Well, he got that right....my very last experience with someone who actually says he is part owner of the company. I give customer service one star, and that is because they have a nice lady called Gail!