Stutters DKI - Kelowna

We got stung by a leaky dishwasher that hid it's problem for several months (years maybe even) before showing any signs of a leak. By the time we realized there was a problem, the water damage had gone deep, the entire wall cavity was completely saturated. There was walls on two stories of house to open and dry out, about 1000SqFt of flooring to replace, several cabinets to replace and all the remediation work to get the house back to original condition. Stutters DKI was selected for us by our insurance so we didn't really get a say in the decision to hire them. I was somewhat aware of the company by reputation so I wasn't concerned when they were selected. I made the call to my insurance company at 900-930AM on a Monday, Stutters had a crew on site by 11AM! This impressed right off the start and my impression of them never dwindled. As I expected, the job went without a hitch. Our project manager (Brie) was both professional and pleasant to work with, while also being very good understanding our concerns and doing whatever she could to both put our minds at ease and streamline the job. They (contractors and Stutters) even went out of their way to split the job into phases so that the tenant could stay in the house while the repairs were being performed, this was absolutely above & beyond in my books. The job was completed to our complete satisfaction, the pricing was fair and all of the contractors involved were very professional. There was some minor issues with quality of work and some minor deficiencies at the end of the job but as soon as I mentioned anything, it was corrected right away. We'd definitely hire Stutters DKI again and I'd recommend them to anyone that asks.

Not only is the communication absolutely horrible as to what’s going on but getting a time-line from them is a pointless process. If you’re looking for a good, timely, stress-free project to be completed with good customer communication – run away from Stutters. I actually finished some work myself as it was already past their timeline and the job needed to be completed for occupancy… I took many pictures of what "complete" was. *I will thank Carey for communicating with me since the “Project manager” didn’t answer questions, didn’t return calls or messages and had ZERO sense of urgency for anything.

Zero communication!!! Nothing, zip. Would have contractors showing up randomly or not showing up at all. DO NOT bother with this company. They had so many times to get this right and blew it every time. Worst experience.

We noticed some mould in a basement bathroom caused by an old leak. The leak had been repaired but there had been water trapped between the floors. Anyway, Stutters removed the mould and the bathroom was restored completely within short order. We were impressed with those involved and based on our experience we would recommend Stutters Restoration.

Stutters has been great. I find their staff to be dedicated,helpful and efficient. It's a Restoration company that is dedicated to helping you when you need it the most.