Berry Good

I have been berry good’s customer for a long long time, and it’s struggling for me to write this review today. I ordered 2 white chocolate cheesecakes for take out, the staff informed a total of $13. They usually would not issue receipt, and I would not ask for it neither. After payment, somehow I suddenly realized the total didn’t seem to align with 2 pieces of cake that costs $5.95 each (even adding up the tax). Out of curiosity, I asked the staff if there was extra charge for the box starting now. She said the box was free of charge, the extra amount was for the tips. I asked her further to clarify how the tips would be added (per cake or transaction, and how much), so that I would know how that works next time. She then said it was not actually for her tips, the extra amount would be “collected by someone to help someone else” (it’s literally what she said and there was no additional info). I got very confused about the whole situation...if this is for donation, first of all it should not be a mandatory charge, and they would need to inform the customer up front rather than adding the amount to the total without telling. Seriously, it was only a small amount which I didn’t mind giving, but it is integrity issue to charge for hidden fees. I asked how long they have been charging for this donation, and the staff said it’s been a month (so probably I didn’t realize the difference for my previous purchase). Couldn’t help to give her suggestion in putting a sign up or something to at least telling customers about it before charging it. I really like their cheesecake and has been a fan for so long, the experience was disappointing and I would probably ask for the receipt and check the total going forward...

The cheesecake and chocolate mouse cake was light and creamy and not too sweet.

3.5 star. Cozy place. Good coffee. However, the cheesecake are subpar. Tried lasmune cheesecake n earl grey cheesecake.

I gave 2 stars because the portions are too small for what they are charging. Everything was good what we ordered but wish they had more variety.

Cheesecakes, chai latte, hot chocolate, atmosphere, and pretty much everything else are all 10/10