Fairmont Banff Springs

The hotel is so gorgeous and historical! It's built a century ago and I even heard there are ghost stories - the dancing bride (I didn't spot one!) And all the staff were very friendly. I recommend this place if it's your first time visiting Banff. It's located in downtown Banff and is very convenient! It has also a great view of the mountains!

Letitia, the assistant front desk manager who checked us in was so friendly and kind. She even gave us a beautifully written handwritten card for our anniversary and restaurant voucher. Our room had a beautiful view and we really enjoyed the delicious breakfast and deserts in the Gold lounge. Marisa was our guide for the evening Vermilion Lakes tour and she did an excellent job making sure we were comfortable for the whole ride and provided us with snacks and plenty of stops. We enjoyed the fun and interesting facts she shared about the wildlife and nature around the lakes. We had a great stay!

Staff are very nice and friendly, only one registration staff is not that welcoming, did not provide all the information I need to know. Self parking is $29/day for hotel guest, $40 for public, and you also need to walk a certain distance from parking lot to hotel, winter is quite not convenient but if you like to pay extra for valet parking that’s not a problem. Activity is worth to go. I went for ghost tour which is awesome! They hired professional staff for this special tour during Halloween only. All activities are good to see, staff are nice. You paid for this $30 per day mandatory so why not check it out. Room is small and not sound proof, heard very clear people walking in the hall way and your neighbors. Outdoor pool is awesome, must check that while stay. It’ll be better if it’s spring water then I guess more people will want to stay here. It’s a castle so must go once in a lifetime, but compared to Fairmont lake Louise, I feel everything is overpriced. However the Willow stream spa is awesome I definitely will come back for that.

We strayed for two nights and have a great time. We booked a bike and hike tour with Sarah. The services should be explained upon check in as we happened upon the rev centre. The tour was fantastic, Sarah was friendly, knowledgeable and professional. We left at 9 and came back at 11:30am, saw some great historic sites that Sarah explained and hiked the forest for about 45 minutes. Sarah’s knowledge of plants was great. The offer of an iced coffee or hot drink was a perfect way to end the tour. Thanks to Sarah and all of the staff for going above and beyond!!

Always a great stay at the Banff Springs Hotel and even just to go in and visit. The restaurants have wonderful food. High tea is a wonderful treat and after a day of exploring, going to the rundle lounge for a beverage and food (non alcoholic beverages just as lovely as the cocktails) tops off the day perfectly. Rooms are cozy and I can honestly say I've never had a bad view from any room I've had. You might not get the valley view, but in my opinion the side that looks down on the roundabout is just as beautiful. Service is always friendly and tend to go the extra mile to make your stay special.