Banff Jasper Collection by Pursuit

After having a few issues with our bookings and customer service, I was put into contact with Heather and she was amazing! She was very helpful and went above and beyond to help us. She gave us superior customer service! Without her I don't think we would have had the same experience visiting Banff. Thank you Heather!!

Horrible service..bought tickets for Banff gondola and couldnt make it on time as our baby got sick in the morning and the departure was delayed. We called 6 hours ahead to cancel, but the agents did nothing to help. I understand that the amount is non refundable, but I requested to change it to another attraction or hotel stays, but no o e was willing to help. All they did was say NO, NO and NO. Atleast if you say it politely, it would be nicer. Definitely can do better.

Christina and Priscillia were very helpful! Very professional and guided me through a variety of options when trying to decide on dates for our stay. Very knowledgeable about Banff/ Jasper and were very efficient when answering my questions. Happy to have called in , as it resulted in a booking!

Dont let your staff wear your PURSUIT brand outside of the work area.We are parked outside of starbucks canmore waiting for my wife. Beside us was a blue subaru with 2 occupants inside ,man in the passenger side opens the door and hit our car ,went inside starbucks like nothing happened.We waited for them to get back and told them he could atleast say sorry ,replies back by saying He dont know what im saying and 'So What are You Going to do about it' .Clearly was not an ambassador of your company. This guy was wearing your brand 'Blue Jacket'Pursuit

Christine and Elizabeth who work for this company are completely disrespectful and inconsiderate. They have no ounce of consideration especially during this time and the pandemic. Terrible customer service. If you’re of colour & culture, do not expect to get a decent and fair level of service from them.