Irwin's Mountain Inn

Was able to get a good deal on a room with in suite jacuzzi very last minute, discount at dinner and breakfast at the adjoining restaurant as well. comfy bed, clean room and super friendly staff. An amazing impromptu night away.

My official score is 3.5 out of 5 stars. The only reason I am not giving a lower score is due to the price being the least in all of Banff (dog friendly) according to my husband. We paid $133 for one night including all fees and taxes. -1 star because the walls are so thin you hear everyone talking, rooms beside you, above you and people in the halls. If you are a light sleeper you might not be able to sleep at all. My 4 year old daughter kept getting scared that some man was in our room because it literally sounded like he was. It took an extra hour with the bathroom fan on and a bedtime story playing on a device to drown out everyone enough that she was not scared and could sleep. This has never happened before and we have stayed in over a dozen hotels since she was born. -.5 star for the sink not even being in the bathroom!? I didn't even get to brush my teeth before bed because once we finally got our children asleep I didn't want to risk waking them up as I have an electric toothbrush. Its also very awkward to use the toilet and have to go to a separate room to wash your hands. There was almost no counter space. They had a massive chair where they should have a small table and chairs so that you actually have somewhere to place items since the bathroom has no usable surfaces and the sink area is very small limited space. Also the soap is some disgusting cheap perfumed type that cause such an allergic reaction I broke out in hives and had to take emergency allergy pills as even my tongue started to have issues. This has not happened to me in YEARS. Pros: Very clean Pet friendly Affordable Pillows are nice Beds are very firm if you like that (bit too hard for me but I'm sure its perfect for some) Location in respect to downtown (walk score great) Curtains block out all light without modifications

Great price and great staff. Hotel room was clean and decently sized! Fairly close to the center too - there was no need to take shuttles to and from Irwin’s

terrible service and awful experience! when we checked in two weeks, the front desk asked about our car model, then instructed us to park our car in the underground parking lot. we drove our car into the underground, our SUV did not touch the hanging bar at the entrance, so we kept on moving in, when we drove through, our car hit a concrete beam, the roof rack is completely damaged. when I talked to the front desk and manager about the incident, they just said they told me to cautious, it is low. they are not responsible for this. we can see many scars on that beam, apparently many car had same experience as we did. and when we had the accident, one guy passed by, he tried to help us, when he got to know that the reception told us to park here, he said they should not told you that, this beam is especially low. it is their property, they know it well, but they gave you wrong instruction, then they refused to take any responsibility. it is not decent at all. we are very disappointed. it is our first time in this hotel, I am sure I will never stay again. definitely not recommend it!

We had a great stay with our two dogs! Chris at the front desk was pleasant and easy to talk to right from the first phone call to book and it was largely why we chose to stay! The location was perfect. A 5 minute walk into the core of banff and nice side streets to walk the dogs down. We will 100% be back to this hotel.