CIBC Branch with ATM

Lady at the counter refused to deposit my pay roll check with no hild that I've been depositing for 8yrs. Yes I've never deposited here before but its payroll and I've been with the bank for 10+ yrs. But about a month ago same cheque was deposited no hold and cash withdrawn in Canmore. And I've never banked of any sort there. Pretty sure the lady just didnt want to do her job.

very helpful and friendly staff!!

The lady at the counter today didn’t help me how to activate my new card at the machine. She kept saying same thing over the counter to me though I needed her actual activation on my card. Her costumer service was average need more training.

Annoyed that they are pushing you to do more online! Frustrating customer service at times. I've been with them for 15+ years and debating to switching to BMO.

I can't believe a bank can refuse to make change for Canadian $20 bills unless you have an account with them! Why are they in business if not to handle currency? I'll never bother going to another CIBC. Never had this problem with any other bank.