Townline Dry Cleaners Inc

Very poor customer service. They have the closing time at 3pm. I arrived just before 3pm for pickup and there was still a customer in front of me. When it was my turn, the lady said to me, "I've turned off my system and POS and done all my end of the day reports. This is not nice." If you want to stop customers from coming back for business, you could say that to customers. Doing business is not easy, especially during this Covid time. I will never come back to this shop again.

Finally fed up and will never return to this place. Every time I take clothes to be cleaned here, one out of four shirts not properly pressed and every other pants pressing has creases wrong. They ruined a near-new dress shirt of mine 3 weeks ago. When I complained, they did not seem to understand then said manager would call - 3 weeks and still no call! I am done.

Terrible experience. I went in to get a dress altered and was treated terribly when I asked the owner what they based their rates on - since the price on my alteration changed. He immediately got defensive and started arguing and raising his voice, so disrespectful. Maybe he didn't understand my question? Or maybe a lack of manners? Avoid this place if you can - I'm all for supporting mom and pop businesses but if you value customer service and the simple act of being civil there are probably other family owned shops that deserve your support.

Great service, always came back with pristine clothing

Avoid this cleaner especially if your clothes are high end. After my suit was burned due to using too hot of a press, the burned holes near the pants pockets, he blamed it on "moths in my closet" and when I asked him why the jacket had impression of inside buttons of my jacket left an impression in the front of the jacket and lost color, he just replied "these kinds of things just don't happen". His staff already confessed that like all cleaners, when clothes come in they check pockets as people leave things in them. I asked him that if I had brought damaged clothes to him as he implied, why did he not get in touch with me as the holes were close to the pockets and no way they could be overlooked? He had no answer. I also mentioned if the jacket had button impression why did he not let me know? Again no answer. He said there is no way he is paying a claim and that I can take him to small claims court. Seems the operating philosophy is "I never ruin clothes and to get any compensation I will have to sue" in short he is saying his staff never makes mistakes. As the previous reviewer said, use him at your own peril.