PHELPS Apartment Laundries Ltd

New online reporting system is convenient. Whenever I've had a problem they've been pretty good about getting someone out to fix the machines fairly quick.

Just went to add money to my laundry card, using a CC, see that they now charge $ 1.00 fee for using a CC, never used to be this charge before, already their machine charge is very high compared to other people i know pay for there laundry, just hate this nickel and dime gouging, always a hand in your pocket for more money. so just doing my wash, into the dryer, 10 minutes heat and now that has broken down

Machines in my building have been broken for a week. Call the support number and it hangs up and recording says to call back later. This is more a criminal enterprise than a service with nobody to contact when the machines take your money. They exploit tenants with terrible service at exorbitant rates. Must be an American or Israeli company.

I logged the complaint 2 Times, you guy’s ensured me, you have fix the Machine, But that’s not the case, You are give us high mental stress and chew are money without providing good services, WHY?

They never fix their machines. I'm constantly loosing money in their machines. they make it really hard/time consuming to place a refund. they will literally mail you a cheque for $1 but no more than $9. i have called in to get my money back that i have lost throughout the year with dates, time and machines that the money was lost. they will not honor more than $9