buybuy BABY

I had such an exceptional experience at buybuy baby, West Edmonton Location, thanks to Nora. She was beyond helpful through the entire process of picking, choosing, and purchasing our nursery furniture. I had quite an extensive order and Nora was super patient, kind, and obviously very experienced in her department. I felt as though I had a million questions and she seriously answered every single one and if she didn't know at that moment, she used the appropriate resources to find the answers. She made me feel very confident in my purchase, especially knowing that she was handling everything and making sure everything was organized. Nora never rushed me and encouraged me to take the time I needed to make a decision. With the way everything is in 2020, online shopping is just so easy, but after experience the customer service that Nora provided, I will definitely make more effort for the in person trips to buybuy baby. Thank you again, Sarah

I even don't want to give them one start. Their customer service are very bad and also has attitude when you ask for help. We bought a stroller online from Buybuy Baby 2 weekend ago and some parts not easy to use. We bring them to store want do to exchange; however, one guy works in Southcommom store come to help us. He keeps try to pull that clicker very hardly and said it is normal because it is new. And when he takes the car seat out, he throws it on the floor very hardly. When he left, he rolls his eyes and one of his female co-worker also shaking her head seems like she very agree his attitude. It is our first time to buy stroller, if you guys can explain nicely without attitude, I won't be ungary. This is my first time get prangenant, I thought it should be the most enjoyable things to pick up things for my further baby on the world. However, this experience with Buybuy Baby is horrible. If you are working as customer service, you should have your basic quality of work. Especially, when you working in that such sweetest place.

I’m a new mom, 7.5 months pregnant with twins, and I COULD NOT figure out my CitySelect stroller and adapters, so the gentleman working the stroller department FACETIMED me to help me because I couldn’t get into the store! THAT is customer service, thank you so so much for being there for us through our pregnancy and baby journey Buy Buy Baby ♥️

If you live in Edmonton, go to the West Ed location instead!! The customer service is so much better there. My husband and I had gone to the south common location to figure out what stroller we would like. As we were trying things out, one of the employees was close by on a computer so we asked her for some help, she reluctantly came over and collapsed the strollers for us to show us how its done and promptly walked away again. Didn't say a single word to us. Any time I have gone to this location the customer service always leaves something to desire. Staff seem to not care at all to answer questions and seems like its a chore for them to help out a customer. Hence why (even though its a lot further for me) I will do all of my future potential shopping at the West Ed location. Not impressed.

The customer service at this location is absolutely horrible. I’ve never been more frustrated. I don’t usually leave reviews but I urge people who want to shop here to not ask any of the sales reps for help and just do your own research and go in and buy what you want. Me and my husband bought a crib here mind you their cribs go for upwards of $600 they told us we can do the transfer program which would mean our crib would be shipped to the store from another store/warehouse in 15 days or so. We ordered the crib on the beginning of July I am talking like 4-5th. It is now the 29th. They told us it will be in by the end of the month and wed receive a call when it’s in. No problem we agreed. So now we are at the end of the month, no phone call. I called the store they told me the person who deals with the orders isn’t in today she will be in tomorrow. So I called the next day, they transfer me to the lady who deals with the orders. She tells me that the warehouse sent her an email she was on leave that the crib we ordered is on back order and it will be another 6-8 weeks! Mind you no one called us to let us know this, we already paid for the crib. Then she says she’ll call me back because she needs to check which crib I ordered to see if they have them in stock. She proceeded to call me back and say they have one in the store but she had to take it apart to make sure all the parts were there... that’s a little sketchy because why would a SEALED box for a crib arrive with its parts missing.... I understand the corona virus is putting a lot of things on hold and postponing orders but this store is considered high end for baby stuff. If people are spending this kind of money here you need to act more professionally about it. So if you’re going to shop here, don’t ask any of the sales reps for help just do your own research and come and buy your items, or go to Babies R Us their price points are better and they have the same stuff.