Sleep Country Canada

Worst service ever. We placed the initial order on July 25th, 2020 and received the delivery as scheduled about a week after but we received the wrong headboard and bed frame. Upon noticing that, we thought we would take this matter to the store we bought it from which we did about a week later and figured the bed that we chose in the store initially had the wrong tag on it altogether this the wrong bed was delivered. Now, the gentleman at the store was quick at accepting the mistake and mentioned he could not find the details of the model of the bed we ordered at the time as they did not know at all what that model was even called so he called me back the next day and advised it is all figured and the replacement delivery will be done on August 29th which was about 3 weeks from then and we were still fine waiting for it. Now after waiting till the 28th of August, we receive a call advising the truck did not show up so we will not be able to deliver as scheduled but we will keep you posted. For once we understood and we're still patient and thought maybe we will hear sometime early next week and it will all be fine. Then after waiting for 7 days without a phone call, email of any update from them, I called them 4 times yesterday and it went unanswered each time. So I went on to chat with a lady in support who was super helpful and apologised about the situation and confirmed the delivery will take place on Sunday, September 6th, 2020. In fact she even sent me an email confirmation, so again I was relieved. Now a person from sleep country calls us and says that it will not be delivered tomorrow as the bed and headboard is not available whereas until last week it was on a truck that did not get here on time and now all of sudden the bed is not even available. He mentioned he has emailed his te to look into this only a couple of minutes prior to calling us, so basically they were just scheduling deliveries basis assumptions of it being available all this while. Also, now this person told us, he has absolutely no idea when the bed will be available. Upon asking him to arrange for someone to take everything back and refund our money as we paid in full at the time we paid the initial order, he said he does not have the authority to do so and there is just the one person across the province to do so who is currently on vacation. I am not even sure I believe anything they say anymore, the experience with these people have only gone downhill with each conversation we have had with them. Great job Sleep country.

Pushy salesmen. So rude. We found the mattress we wanted on our own (we didn’t want help only to try some different kinds out). After the first salesman wouldn’t leave us alone after we requested it the older guy behind the desk decided to step in. First he stared at us from across the store. Then, I asked for one price check - which he did. I was second guessing the purchase and needed more time. I told him we’d like to discuss it over lunch and then we’d be back. He seemed SO irrationally offended, glared at me, and froze in place without saying a word. Made me feel so uncomfortable. I then tried to make a joke: “you ok? Are you in shock?” And again no response. We left and said a reluctant thanks. So entitled to a commission for answering one question hey? Awful! Was going to purchase after lunch as we did like it, but went to “mattress mattress” instead for an even better priced local option with an excellent, friendly salesperson.

We had a positive experience at this location when we were doing some research for a bed in another country. The gentleman was very helpful and knowledgeable. We were able to try out some the mattresses using protective papers. It might be worth noting they have some very good pricing on right now because they were participating in some shows that have since been cancelled due to the pandemic. There is an excess of mattresses just waiting to be delivered to a customer.

Came in tonight to look at some mattresses. Was looking at the temperpedic mattresses. Wanted to know the difference between the models and the sales guy said they were all the same. So I again asked what abou the ones at the brick that are much cheaper. He said they are the same. I mentioned there has to be some difference for 1000 more in a mattress and then he said they are the same but this one has more cooling. I asked how the cooling works and he didnt sounds like he had a clue what he was talking about. Was a total waste of time coming here.

Great stuff, various price range and great customer service ! I love my new wool pillow 😅