La-Z-Boy Furniture Galleries

Poor customer service experience: I've been in before in my work attire and have had exceptional service. However today I was jeans to confirm which couch I wanted and not once was I said hi to or even acknowledged. I look young (assuming that is the cause of the problem which isn't acceptable) and when other individuals walked in they were pleasantly greeted and asked if they needed assistance. I was in the store for 20 minutes and am frustrated by the lack of service despite there being 4 salesmen standing together talking and laughing. I will be purchasing my living room set elsewhere.

☆Best customer service ever!☆ I needed repairs (under warranty) for my recliner. Within less than 24 hours from the first house call to the next day when a new base installed, the work is completed. The technician was 100% professional and very respectful. I rate this service not only 5 stars but 100%. Thank you so very much!

nice stuff but they didnt have any to actually sell and leave with so I went to the Brick

We were impressed with La-Z-Boy's service department. Our sofa needed repairs but the pick-up was cancelled due to the pandemic. When La-Z-Boy opened up again they were very prompt about following up and getting our sofa picked up, repaired and returned (within 4 days). Their service team is really on the ball and pleasant to deal with.

Great Sales experience, poor poor service experience. I have telephoned several times to leave a message, never to actually speak to a live person. They returned one of my calls and never called back. We purchased an expensive recliner only to have the base fall apart so I cannot use the product. Again currently terrible customer service. I have changed my review from 1 star to 4 because once service was aware I had fallen through the covid cracks they rushed to resolve the matter within a week.