Factory Direct Furniture & Mattresses

The service at Furniture Direct was great. My girlfriend and I needed to custom design a couch to fit into our apartment since our living room is an odd shape. Dean helped us out and went out of his way to double check that the dimensions were correct. We just received the couch and we couldn't be happier, great fabric, very comfortable, perfect size. Would definitely order from here again.

Amazing service! To start with Sarah was amazing at the showroom. We had a bad experience with Ashely Furniture--we found the table and chairs we wanted but they screwed up the order, so we got a full refund. Sarah found the exact table and chairs for us and a better (slightly more expensive) that would actually fit our needs and our dinning room better. She looked at pictures of our dining room and suggested the brown wood table with beige/grey PU leather would be better than the grey one we choose. We confirmed the order and lined up delivery for 1 week later. The delivery came yesterday (Oct 14), and we could'nt be happier. It looks amazing! Thanks Sarah for your attention to detail. The two delivery guys were awesome too. They showed up early, but discovered they had the wrong chairs (we needed the high chairs vs the regular chairs), They immediately when back to the warehouse to get the correct chairs and make everything right! They were respectful, helpful, courteous and solved a small issues of imbalance by adjusting the base. Excellent service! Highly recommended. What a lovely experience. Total opposite of the dismal failure of our Ashley Furniture experience. We will come and visit here again, and will recommend it to our friends and family.

I went into the store and could not find anything that would fit my space so the salesperson showed me a picture online of what she thought I was looking for. The picture and dimensions all added up and worked perfect. At no time in our conversation (or even in the pictures she showed me) did she mention that the table top design actually has deep crevices/cracks in it. They are very eyesore and I am super disappointed with the service received when calling about it. I would not recommend this store to anyone.

Deal with caution!! Make sure you take pictures of what you have selected before paying advance. It will help you verify your products at the time of delivery. I did have some issues but ultimately resolved after a bit of back and forth. Overall average experience!

Dean was very friendly and went above and beyond his way to assist me with my purchase. I am a big fan of the store, great selection and very fair pricing. Would definitely reccomend to anybody in the furniture marketplace.