Cap's Cleaners

This company changed ownership sometime around late 2018. The company was recommended to us by our property mgmt company, not knowing about the change in ownership. The new owner Keith charged for work that was not done. Gave the runaround for a long time and eventually stopped answering phones altogether. We are out about 2k for work he 'guaranteed he did himself' (it isn't done). Was actually shocked by the proprietor's unprofessional behavior. Just noticed this as well, check out the 5 star review below from "Keith Shea"... That is the owner of the company.

Great service and quality work. These guys deliver a good all-around product. You won't find better workmanship and knowledgeable management. They will do the work right, and if it's not perfect, they'll make it right.

Great exterior window cleaning, they did a quick and professional job! Will be calling again

Sadly, we chose this firm to do some window and gutter cleaning. If using a squeegee and cleaning out a rain gutter can be considered a "trade", these are the WORST tradesmen imaginable. They left a mess from what they removed from the gutter, they damaged shingles and hose attachments, bent gutters, and when I contacted the new owner of the company -- who had also been one of the "tradesmen" on the job -- he denied that they had ever done any damage. (I guess I was lying....) It took 2 men less than 2 hours to do the job, for which they charged $357 with tax. Don't be fooled by past performance of Cap's Cleaners under different management/ownership. I was, and I was willing to pay more than journeyman carpenter wages to insure quality work. The new owner is absolutely the worst, with no attempt to fix problems he creates. If he has proper ladders, as their website claims, he did not use them. How interesting that Keith Shea posted a 5 star review of this business immediately after botching the work he did for me, and "Keith Shea" is listed as "owner" on the BBB site for this business. Hmmmm.... The Victoria BBB has been made aware of Shea's deceptive practices re: reviews and his refusal to address problems, but they won't change the A+ rating due to "procedural" matters. Guess we can figure who the BBB works for! Wish I'd never listened to the A+ rating in the first place. Hope others don't.

I must say that we have never experienced such great service by a local company it's been going strong since 1969 I would highly recommend caps to do any work you may need .Thank you again for a excellent job ..ps your workers are very friendly and very knowledgeable...codos to you .Happy Canada day